Motor Vehicle Program Manager

• Monitors evaluates analyzes plans and directs general Motor Vehicle operations to ensure accuracy and efficiency in all areas relating to licensing titling registration and inspections.
  
• Participates in budget preparation by recommending personnel equipment new technology maintenance and supplies etc.
  
• Plans assigns reviews and evaluates the work of subordinates; interviews and recommends hiring; commends and disciplines subordinates.
  
• Attends court hearings in all areas relating to Driver and Vehicle Services.
  
• Interprets and enforces laws rules regulations and procedures to staff and public; makes decisions in situations pertaining to inspection registration titling and licensing that are and are not covered by the Motor Vehicle laws or regulations.
  
• Provides excellent customer service by diffusing escalations and resolving problems/complaints relating to all areas of driver and vehicle services. Conducts follow-up investigations and research in response to such complaints.
  
• Ensures all DMV systems are functionally operational and troubleshoots as necessary to return to full functionality.
  
• Identifies needs and prepares and submits appropriate forms.
  
• Creates coordinates and conducts statewide employee trainings.
  
• Provides or approves access to various applications and systems.
  
• Manages coordinates and tests all new initiatives.
  
• Performs and coordinates quality assurance testing prior to implementations.
  
• Identifies situations outside of standard operating procedures and makes recommendations for exceptions in accordance with laws rules regulations policies processes and procedures while safeguarding customers.
  
• Reviews and analyzes various source documents such as birth certificates passports court documents bills of sale wills and power of attorney required in the issuance of driver identity and motor vehicle credentials; ensures validity and authenticity of documents for denial or override purposes.
  
• Accesses various manuals computerized and specialized systems simultaneously to review and analyze source documents to determine customers eligibility for services. Recommends new or changes to existing policies procedures operating practices forms and manuals.
  
• Serves as the highest technical expert in the assigned area; provides interpretation of Motor Vehicle Services laws rules and regulations.
  
• Reviews evaluates and analyzes existing proposed or newly enacted laws; provides advice on implementing new and revised laws rules regulations policies and procedures.
  
• Develops and /or recommends the assigned program budget. May prepare grant applications.
  
• Develops and revises program manuals. May draft and revise other manuals tests legislation and procedures.
  
• Communicates with legislators law enforcement officials state agencies national organizations and the public to exchange information interpret and explain program laws rules regulations policies and procedures resolve problems and to develop uniform standards.

1. Three years experience in overseeing motor vehicle operations such as vehicle inspections titling registration driver licensing or facility equipment maintenance.
2. Three years experience in interpreting motor vehicle laws rules regulations standards policies and procedures.
3. Three years experience in customer service such as providing prompt accurate and courteous service to customers seeking information answering requests as quickly as possible ensuring customers are satisfied with service and responding to complaints in a timely manner.
4. Three years experience in using an automated information system to enter update modify delete retrieve/inquire and report on data.
5. Two years experiencein staff supervision which includes planning assigning reviewing and evaluating the work of others.
6. One year experience in narrative report writing.
7. Possession of a valid Drivers License (not suspended revoked or cancelled or disqualified from driving).

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DelDOT does not provide employment-based sponsorship.

To learn more about the comprehensive benefit package please visit our website at Process

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