Triage and Needs Officer
Triage and Needs Officer
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Job Description
Salary:29064 - 31022 Pro rata
Hours per week:24 hours
Temporary/Fixed term:2 years
Interview date:Tuesday 16 September & Thursday 18 September 2025
Housing - Empowering Housing Solutions for All in Wiltshire
Housing - Empowering Housing Solutions for All in WiltshireOur Housing Solutions team ensures customers can get housing advice and help if theyre in housing need or aim is to help people in housing need find suitable and affordable housing.
In this crucial role you will provide housing advice by telephone and in writing and assess housing needs for the councils Housing Register. The council has a statutory responsibility to have a housing allocations scheme and you will issue formal decisions in relation to peoples housing need. You will ensure that the council operates fairly and lawfully in its decision-making.
We are looking for someone who is highly empathetic adaptable customer focused and able to work in a trauma-informed way. You will be able to make appropriate inquiries and think in the abstract about housing problems and housing need. You will be able to communicate complex information in an easily understandable way and draft letters to communicate the councils legal decisions whilst maintaining good working relationships with customers. Candidates with experience in similar environments and transferable skills will be considered.
Be the change you want today advise and support those in your community in unsuitable housing and empower them to improve their housing prospects through applying for this role and securing your future.
Why us
Wiltshire Council is a friendly welcoming place to work with a One Council ethos. Thats why we focus on getting the things that matter to our people right.Explore more benefits here!
Please download and read the role description and person specification carefully before you apply as well asOur Identity.
The council is committed to creating an environment of positive working relationships where everyone feels engaged supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead work and act to deliver our services. We will not tolerate discrimination bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion dignity trust and respect which is underpinned by our vision and Our Identity framework.
For more details contact Holly Holstead Team Leader at .
This role may be subject to certain successful security checks; please see the role description for more information.
We are firmly committed to safeguarding and promoting the welfare of children young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read ourstatement of commitment to equality and inclusion.
Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldnt want you to miss out on any important updates or interview invitations. Thank you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
