IT Technician at the RMD Group
IT Technician at the RMD Group
Posted on :
28-08-2025
Employer Active
1 Vacancy
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Monthly Salary
USD 85000 - 90000
Vacancy
1 Vacancy
Posted on :
28-08-2025
Job Description
Description
Position Summary
The IT Technician plays a crucial role in managing and supporting the IT and related facilities infrastructure within our restaurant locations and corporate office. They are responsible for ensuring the smooth operation of restaurant-specific and general office technology systems providing technical support and troubleshooting hardware and software issues and related facility equipment. Their expertise in restaurant technology and network administration contributes to maximizing productivity and customer satisfaction in our restaurants.
Responsibilities:
- Install configure and maintain restaurant-specific hardware and software systems and other IT systems as required including point-of-sale (POS) terminals kitchen display systems (KDS) self-service kiosks smart safes AV equipment and other restaurant technology.
- Monitor and maintain network infrastructure including routers switches and wireless access points to ensure stable and secure connectivity.
- Troubleshoot and resolve hardware and software issues related to restaurant technology systems such as POS terminals printers scanners ERP and Office 365
- Manage and collaborate with vendors and service providers to address technical problems and escalate issues when necessary.
- Perform regular system maintenance tasks including updates patches and backups to ensure system stability and data integrity.
- Provide technical support to restaurant staff regarding hardware and software issues assisting with problem diagnosis and resolution.
- Train restaurant and general office employees on the proper use of technology systems ensuring they are equipped to utilize the available tools effectively.
- Respond to IT support tickets and service requests in a timely manner maintaining accurate records of incidents and resolutions.
- Conduct regular inspections and audits of restaurant and other technology systems to identify and address potential vulnerabilities or areas for improvement.
- Collaborate with the Director of Operations to develop and implement IT policies SOPs and best practices specific to restaurant technology.
- Stay updated with emerging restaurant and general office technology trends and advancements evaluating their potential impact on our operations.
- Assist in the planning and execution of technology-related projects such as restaurant openings system upgrades or implementations.
- Handle IT issues that are time sensitive including emergencies outside of regular business hours as required ensuring minimal disruption to restaurant operations.
- Adhere to security protocols and compliance requirements to protect sensitive customer and company data.
- Participate in the research development and implementation of restaurant technology systems and roadmaps to support business growth and new opportunities. Keep RMD at the cutting edge of technology in the restaurant industry.
- Develop test and release program changes and new feature sets to Restaurant Technology systems.
- Work with repair and maintenance team by providing support and maintenance to IT related issues with venue equipment (ie. AV equipment Control panels etc)
- Lead automation and reporting initiatives by developing and maintaining data analysis workflows building dashboards and implementing tools that streamline company reporting processes and provide actionable insights for management.
Qualifications:
- Bachelors degree in information technology Computer Science or a related field.
- Relevant certifications and extensive experience will also be considered.
- Proven experience as an IT technician preferred in supporting restaurant technology systems and infrastructure.
- Knowledge of restaurant-specific technology including POS systems KDS self-service kiosks and payment devices.
- Proficiency in network administration and troubleshooting including TCP/IP DHCP
- DNS and VPN.
- Expertise in hardware and software troubleshooting diagnosing and resolving technical issues with POS terminals printers scanners and other restaurant technology.
- Familiarity with operating systems (Windows) and software applications commonly used in restaurant environments.
- Familiarity with Office 365 suite
- Understanding of network security principles and best practices data privacy and protection.
- Excellent problem-solving and analytical skills with the ability to efficiently diagnose and resolve technical issues.
- Strong communication and interpersonal skills effectively conveying technical concepts to non-technical individuals.
- Ability to thrive in a fast-paced customer-focused service environment managing multiple tasks and projects simultaneously.
- Detail-oriented with exceptional organizational skills ensuring accurate documentation and timely task completion.
- Adaptability to changing technology and business needs staying updated with industry trends and advancements.
- Relevant certifications such as CompTIA A Network or similar are highly desirable.
Physical Requirements & Work Environment:
- Carrying Writing Bending Stooping Grasping Standing Climbing
- Twisting Sitting Filing documents Walking Driving
- Sweeping Lifting Pushing/pulling Using telephone and fax machines
- Communicating with customers vendors and co-workers
- Lifting up to 75 pounds occasionally
- Physical activity is sporadic
- The worker is subject to inside and outside environmental conditions.
Experience level:
- 2 years related experience.
Experience:
- Windows: 1 year (Required)
- Network administration: 1 year (Required)
- License/Certification:
- CompTIA A (Preferred)
- CompTIA Network (Preferred)
Typical Schedule:
- Monday to Friday
- On call as required for time sensitive issues outside of regular working hours.
ABOUT RMD Group
RMD Group was formed by three partners who had a passion for hospitality and creating unforgettable experiences. For over a decade RMD has been a driving force in the industry creating some of San Diegos most successful and exciting concepts including Rustic Root Huntress Lumi Side Bar and addition the group works with a thriving portfolio of hospitality and lifestyle concepts that include Ballast Point Brewing and Hard Rock Hotels Float and 207. RMD brings extensive expertise in all areas of consulting including design development and management plus a talented team of industry leaders that continue to elevate guest and client experience in San Diego and beyond.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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