Subject Matter Expert - Credit & Collections
Subject Matter Expert - Credit & Collections
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Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Job Description
When you are part of Thermo Fisher Scientific youll do challenging work and be part of a team that values performance quality and innovation. As part of a successful growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry we give our people the resources and opportunities to make significant contributions to the world.
Position Summary:
The Subject Matter Expert (SME) Credit & Collections will be responsible for the collection of debt on an allocated portfolio of customers with a high degree of complexity alongside the end-to-end credit management tasks including the calculation approval and maintenance of credit limits for new and established customer accounts and where required performing regular order hold review and decision making.
The role would suit a candidate with excellent rapport building ability strong verbal and written communication skills and the ability and passion to achieve critical metrics. An SME level knowledge of both Credit and Collections processes are essential in order to grasp the complexity of the role.
Responsibilities:
- Responsible for the entire credit management and collections process on complex accounts or account groups by analyzing data identifying delinquent accounts and implementing strategies to minimize risk and improve collection performance.
- Collaborate with cross-functional teams to implement credit and collections operations ensuring seamless integration with existing systems and processes. Provide subject matter expertise to guide the setup of efficient workflows and procedures.
- Regularly analyze data to identify trends areas of improvement and potential risks of operations against key performance indicators
- Collaborate with key internal partners in the region such as finance sales and customer service teams to ensure alignment and effective communication
- Arrange and lead internal and external customer meetings to address and resolve issues related to disputes non-payment or account reconciliation.
- Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
- Ensure collection software is updated at all times with regards to actions taken follow-ups needed dispute reporting and most recent customer contact details.
- Ensure the performance of all tasks is carried out in accordance with company policies internal controls and Sarbanes-Oxley requirements.
- Additional tasks include:
- Assist with the companys e-invoicing process if relevant.
- Train and mentor new employees joining the Order-to-Cash (OtC) department.
- Drive the culture of continuous process improvement within the team.
- Collaborate with GPO and serve as subject matter expert for all EMEA OtC processes.
- Be the primary point of contact within the department for colleagues seeking assistance with operational inquiries.
- Support with the creation and update of process documentation and training materials for complex processes as needed.
- Participate actively to projects including department or cross-functional projects.
- Act as backup or escalation point for the Line Manager as required.
- Coordinate with both Internal and External Audit teams to facilitate testing procedures.
- Other additional duties or tasks may be assigned periodically by the Line Manager.
Skills & Qualifications Required:
This position interacts with various levels of internal and external customers and therefore effective and confident communication skills are required to effectively address issues provide updates and lead successful customer negotiations.
Proven attention to detail and accuracy.
Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals.
Ability to work independently in order to resolve complex issues and perform first and second level escalations.
Comfortable in a fast-paced environment
Strong organisational and time management skills to ensure prioritisation and timely completion of tasks and efficiency in handling multiple responsibilities simultaneously.
Effective problem-solving capabilities and strong analytical abilities.
Sound judgment and decision-making skills.
Willingness to train and mentor newcomers
Good understanding of the process improvement methodology.
SME level working knowledge of relevant accounting systems policies and procedures and proven expertise in credit & collections processes.
Qualifications and experience:
Fluent in English and if specified another European language is required.
University or College degree / degree in accounting or finance is an advantage.
Certification as a Practical Process Improvement (PPI) Rapid Responder is desirable.
Previous experience in both Credit and Collections dealing with Governmental as well as Commercial customers is required.
Expert system knowledge of any existing ERPs (SAP Oracle E1) and software programs (Cforia) is essential to perform this role effectively and efficiently.
Excellent digital literacy and knowledge of the Microsoft Office software is required (Outlook Excel PowerPoint etc.).
What We Offer:
- Competitive Compensation Package:Benefit from a competitive salary Cafeteria benefits (SZP-card allowance) and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.
- Comprehensive Health & Well-being Support:Enjoy a Medicover health insurance package with health screenings life accident and critical illness insurance as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.
- Career Growth & Professional Development:Advance your skills through soft and hard skill training continuous learning opportunities and complimentary language courses available after three months of employment.
- Modern & Convenient Work Environment:Work in a modern office featuring standing desks and ergonomic chairs located approximately 10 minutes from the city center with complimentary parking provided.
- Inclusive Multilingual Culture:Join our multilingual work environment with native colleagues fostering a vibrant collaborative atmosphere supported by innovative technology.
- Engaging Community & Events:Participate in exciting team and company events including social responsibility initiatives and after-hours activities as we celebrate diversity and shared achievements.
At Thermo Fisher Scientific each one of our extraordinary minds has a unique story to tell. Join us and contribute to our singular missionenabling our customers to make the world healthier cleaner and safer.
Please also join to our Talent community and get more information about the great opportunities in the future.
For more information please visit
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.
Employment Type
Full-Time
