Support Operations Supervisor - South Shore
Support Operations Supervisor - South Shore
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for guiding and supporting a team of administrative support staff setting priorities and maintaining high standards of professionalism and efficiency.Does this position require Patient Care No
-Supervise and guide a team of administrative support staff providing direction coaching and support.
-Oversee and coordinate various administrative tasks and processes such as managing calendars scheduling appointments coordinating meetings arranging travel and maintaining records and files.
-Continuously assess and improve administrative processes and procedures to enhance efficiency productivity and quality.
-Identify opportunities for automation standardization or streamlining of administrative tasks.
-Serve as a liaison between the administrative support team and other departments or stakeholders.
-Provide training orientation and professional development opportunities to administrative support staff.
Qualifications
Education
Bachelors Degree Business Administration required or
Bachelors Degree Related Field of Study required
Can this role accept experience in lieu of a degree No
Licenses and Credentials
Experience
Administrative Experience 3-5 years required and
Medical Office/Hospital/Managed Care Experience 2-3 years required and
Supervisory Experience 1-2 years preferred
Knowledge Skills and Abilities
- Proven experience in administrative support roles with some experience in a supervisory or leadership capacity.
- Knowledge of administrative processes procedures and best practices.
- Strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving and decision-making skills.
- Attention to detail and ability to handle multiple priorities.
Additional Job Details (if applicable)
Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Climbing Rarely (Less than 2%)
- Balancing Occasionally (3-33%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Crouching Rarely (Less than 2%)
- Crawling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Constantly (67-100%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$69596.80 - $101202.40/AnnualGrade
7EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Manager
Employment Type
Full-Time
