Manager, Onboarding Experience and Learning
Manager, Onboarding Experience and Learning
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Job Description
Manager Onboarding Experience and Learning
Job No: 677037
Sydney - Inner Suburbs & CBD Newcastle Brisbane - Inner Suburbs & CBD Melbourne - Inner Suburbs & CBD Various
Permanent Full Time
Insurance
Pay Band 6
- Lead innovative onboarding and learning strategies across Customer Service
- Shape future-ready workforce capability with scalable learning frameworks
- Brisbane Melbourne or Newcastle locations with award-winning employee benefits
As Manager Onboarding Experience and Learning youll design and deliver impactful learning experiences that align with strategic priorities and industry trends. Youll lead the development of scalable frameworks and job-ready programs that support career pathways and foster a culture of continuous learning.
What Youll Do
- Lead the design and implementation of onboarding and core learning solutions aligned with strategic priorities
- Develop scalable frameworks that support job-ready capability across career pathways
- Collaborate with stakeholders to ensure seamless transitions from onboarding to ongoing development
- Ensure governance and compliance with training standards and regulatory requirements
- Evaluate learning effectiveness using performance and engagement metrics to drive continuous improvement
- Partner across teams to align learning with broader workforce strategy and transformation initiatives
What Youll Bring
- Experience in Learning & Development with a strong understanding of adult learning principles
- Advanced capability in learning experience design and instructional methodologies
- Strong stakeholder engagement and consultative skills with the ability to influence and collaborate
- Business acumen and understanding of customer service and insurance industry dynamics
- Familiarity with LMS platforms and eLearning tools such as Lectora or Captivate (desired)
- Qualifications in Training & Assessment or Adult Learning (desired)
What Youll Enjoy
Access our award-winning Shine platform your central hub for exclusive perks wellbeing support career development and recognition. Shine has been recognised for excellence in employee experience making it easier than ever to access what matters most to you.
- Hybrid working flexible leave 20 weeks paid parental leave and up to 4 days paid flexible leave annually
- Paid study support career breaks on-the-job learning and a $1000 referral bonus
- Free wellbeing coaching a dedicated Employee Council and confidential EAP access
- Discounts at 400 retailers insurance savings gym memberships and reduced super fees
- Paid volunteer leave donation matching and unlimited emergency response leave
- Performance-based bonuses and Suncorp shares for eligible employees
- Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits: Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to a confidential conversation.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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