Helpdesk Administrator
Helpdesk Administrator
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$ 60000 - 75000
1 Vacancy
Job Description
Are you the go-to person when friends or coworkers run into tech issues Do you enjoy solving problems and helping others understand technology If so wed love to have you join our team as a Helpdesk Administrator.
In this role youll provide technical support to employees across the organization ensuring computer systems and programs run smoothly. Youll troubleshoot issues guide users through solutions and step in with hands-on fixes when needed. If you enjoy variety in your workday customer interaction and problem-solving this role offers all three.
What Youll Do:
- Respond to technical queries by email chat phone or other channels
- Gather details from users to fully understand the issue
- Diagnose problems and determine the best solution
- Communicate solutions clearly in terms users can understand
- Walk users through problem-solving steps or provide remote troubleshooting when needed
- Perform network repairs as appropriate
- Escalate unresolved issues to higher-level support when necessary
- Document track and report on support requests
- 25%-50% travel
What Were Looking For:
- Strong technical knowledge and problem-solving skills
- Clear concise communication style
- Patience and active listening when working with stressed users
- Customer service mindset with quick and thoughtful responses
- Ability to work independently and take initiative
- Professionalism and diplomacy when interacting with a variety of personalities
- Prior MSP experience a plus
- Prior Microsoft certifications a plus
- Prior customer service experience preferred
Why Youll Love This Role:
- Be the hero who keeps day-to-day operations running smoothly
- Work with a supportive team that values collaboration and knowledge sharing
- Build technical and customer service skills that can grow into a long-term IT career
Required Experience:
Unclear Seniority
Employment Type
Full-Time
