Account Manager/Sales Manager (Kongsberg Nor Control)
Account Manager/Sales Manager (Kongsberg Nor Control)
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Job Description
Kongsberg Norcontrol is a leading provider of complete maritime domain awareness solutions for Vessel Traffic Management/Services and Maritime Security. Our solutions aid in achieving situational awareness situation management and decision-management ensuring safety and efficiency in the maritime domain.
What we are offering:
We offer flexible hybrid working a positive work culture a basic work week of 35 hours superannuation above the mandatory amount and an excellent working environment in Fremantle ten metres from the ocean.
About the role:
Create and maintain long-term trusting relationships with our existing clients. The role is to oversee a portfolio of existing clients monitor our service delivery ensure high levels of customer satisfaction and actively seek new opportunities. The emphasis is on relationship management networking and building trust within a specialised client base and representing KNC Australia.
The role also includes the responsibility of securing new customers within the region through proactive sales.
Key Profile for success:
Be proactive sociable and comfortable in networking settings.
Represent KNC Australia professionally and confidently.
Focus on customer care relationship management and industry presence.
Have enough maritime industry awareness to understand client needs without needing to be a technical expert.
Key objectives:
Generate profitable revenue within the guidelines set down by the Line Manager.
Operate as the lead point of contact for technical delivery and commercial matters specific to your clients
Build and maintain strong long-lasting customer relationships
Oversee existing clients accounts including strategic planning forecasting and negotiating contracts to maximize profit
Increase market share for KNC goods and services.
Provide marketing information.
Key responsibilities:
Serve as our lead point of contact for assigned client account management matters including technical service delivery and new business opportunities
Build and maintain strong long-lasting client relationships
Ensure timely and successful delivery of our solutions according to the clients needs and objectives
Collaborate with our internal Customer Support and Sales teams to identify and grow opportunities
Clearly communicate progress of monthly/quarterly initiatives
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Escalate challenging client requests or issues as needed
Prospect the designated territory for sales opportunities.
Qualify all commercial political and technical requirements.
Manage our bid/proposal.
Provide annual sales forecast for budgetary purpose
Meet agreed sales income target.
Negotiate contracts and close agreements to maximise profits
Prompt submission of Visit Reports.
Any other appropriate tasks required by the Line Manager.
Travel:
Extensive travel will be required within Australia and overseas (e.g. Indonesia Singapore Malaysia Norway) sometimes for prolonged periods. Travel will make upat least 30% of the role and sometimes more during busy periods.
Hours:35h/w
About you:
Qualification
Eligible to obtain and maintain anNV1 Security Clearance
Experience:
Familiarity with the maritime industry is highly desirable (e.g. ex-captain marine engineer ex-Navy).
Proven experience as an Account Manager Sales Manager or in a customer-focused technical/commercial role.
Skills:
Strong ability to network communicate and represent the company confidently with stakeholders at all levels (including C-level).
Excellent interpersonal skills approachable sociable and able to build trust and long-term relationships
Strong verbal and written communication abilities.
Excellent listening negotiation and presentation skills.
Strong organisational skills with the ability to manage multiple accounts/projects at once.
Desirable
General technical literacy (e.g. IT infrastructure surveillance or port systems).
Familiarity with ITSM tools (e.g. Remedy) and MS Office (Excel in particular).
Knowledge of ITIL practices.
Location: Perth Western Australia(Hybrid 3 days per week in Fremantle office balance WFH)
Required Experience:
Manager
Employment Type
Full-Time
