Senior Services Engagement Engineer

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

SAP values the entrepreneurial spirit fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries grow economics lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.

SAP Premium Engagements namely SAP MaxAttention and SAP ActiveAttention - are white glove and strategic engagements with SAPs largest customers. Both engagements provide premium advisory and support services for the customer journey to the Intelligent Enterprise.

For the delivery of SAP Premium Engagements SAP is looking for a Technical Quality Manager (TQM) to serve our customers as trusted advisors onsite at our customers premises focusing as much on the customers business as on the customers technical environment. As a TQM you are accountable for the day to day execution of the SAP Premium Engagements portfolio & service plan methods and tools and best practices across all systems & landscapes and platforms.
You are responsible for executing on the customers value-based digital transformation roadmap making full use of SAP Innovation Services orchestrating the prototyping of business scenarios fostering a platform for ideation and innovation and capturing the value of SAP Premium Engagements. You will develop and demonstrate a premium level of understanding of the customers strategic business goals business processes landscape industry norms and all available and late breaking technology as well as newly developed SAP Premium Engagement services. As a technology and business aficionado you guide your customers on the proper adoption and deployment of predictive analytics the internet of things machine learning artificial intelligence blockchain drones and sensors and the positive impact these technological advancements can have on your customer their employees and work-place safety their end-customers and the environment.

The TQM demonstrates a premium level of enthusiasm for technology enabled business advancements clearly articulating to the customer current technology trends including public and private cloud on-prem and hybrid technologies and trends; disruptive technologies the industry of automation machine learning cloud bursting visualization PAAS SAAS IAAS IOT Industry 4.0 cyber security big data quantum computing artificial intelligence blockchain digital twin smart factories and so on. The TQM collaboratively aligns and coordinates with all other customer relevant SAP employees and keeps the regional SAP leadership team and the customers SAP Premium Engagements team aware of progress risks challenges and accomplishments.

The TQM demonstrates a premium level of enthusiasm and understanding of the:

• Customers strategy and requirements
• Customers solution landscape
• Customers business processes
• Customers industry

Responsibilities

• Develops and maintains a strong customer relationship and works to be recognized as a Trusted Advisor providing unbiased guidance ensuring empowerment of the customer team
• Collaborates with any System Integrator (SI) of the customer providing corrective action when the SI is heading down the wrong path or providing incorrect recommendations to the customer the TQM diplomatically highlights the risks and provides alternate SAP recommendations. Captures and reports how the engagement is driving business value to the customer
• Execute on the customers digital transformation roadmap creating and modifying the SAP Premium Engagements service plan as needed to drive success
• Orchestrate prototyping of business scenarios and drive realization for positive outcomes
• Support the technical integration of the entire solution and product set end to end across all landscapes & platforms providing recommendations for technical or business process improvements
• Provide a platform and forum for ideation and innovation for business scenarios
• Identify top issues define the associated action plan & drive the resolution process always providing the customer with immediate help in crisis situations
  

Requirements

• Bachelor or Masters STEM Degree: Science Tech Engineering Math and / or equivalent experience in the field of technology.
• Fluency in English and Arabic national language
• Equivalent experience in the field of technology is defined as 8 years of hands-on experience in SAP either on cloud platform application technology (BASIS) solution app programming or development. Preferred SAP HANA SAP S/4 HANA SAP Cloud Platform experience Artificial or real-time intelligence machine learning automation experience
• Exceptional written and spoken communication skills in English and Arabic strong business acumen and presentation skills ability to think freely and innovatively strong cultural awareness respect diplomacy and professionalism and is highly customer service oriented with strong customer management skills
• Strong SAP project management and value-based relationship management skills
• Proven problem-solving skills and strong work ethic are required
• The following certifications are preferred:
• • • Enterprise Architecture
    • Cloud
    • Programming
    • SAP (products solutions applications technical)

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 433733 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid