Client Success Specialist, Vice President

About this role

Aladdin Client Business Client Experience Vice President

Are you a highly motivated professional interested in building a career in FinTech Can you shape and enhance clients investment processes Do you thrive on working with clients and internal teams to solve complex problems

Can you deliver in a fast-paced environment and demonstrate resilience in the face of challenges

If this sounds like you then join our Aladdin business. As a member of one of BlackRocks fastest growing areas you will have the technical and client-facing skillset to work on the complete investment lifecycle leveraging cutting edge technology to help some of the largest institutions and investors in the world.

In this role you will:

• Own the comprehensive oversight and delivery of service for clients of the Aladdin business connecting multiple partner teams to deliver a cohesive client experience
• Own relationships with client teams including SMEs and senior stakeholders (e.g. Head of Risk Head of Fixed Income desk Head of Compliance Head of Platform management etc.)
• Develop a deep understanding of your clients business objectives and help leverage Aladdin expertise to achieve their organizations goals
• Build strong internal relationships within BlackRock Solutions and the wider BlackRock globally in support of your clients
• Mobilize Aladdins suite of risk modeling trade compliance and post-trade capabilities to deliver best-in-class solutions for our clients
• Work closely with Aladdin product managers developers and financial modelers to further the value proposition of the Aladdin platform
• Work with support team representatives analyzing service patterns and themes and be accountable for navigating internal process adjustments to elevate client experience
• Host service KPI meetings and oversee holistic service metrics
• Adapt internal best practices to improve aspects of service as identified in KPI metrics strategically identify root causes of systemic issues and proactively solve them in collaboration with internal teams

We have:

• The feel of a start-up with the backing of the worlds largest asset manager
• A dynamic environment with professional growth opportunities and a welcoming employee culture
• Sophisticated clients who call on our expertise to achieve strategic and tactical objectives ranging from streamlining workflows to implementing creative and innovative solutions
• An organization that prides itself on delivering a superior user experience

You have:

• A working understanding of equity fixed income alternatives and derivative markets and analytics or compliance trading and operations with experience in advising clients and/or adapting technology solutions for portfolio strategies portfolio optimization risk assessments and performance attribution or post-trade workflows
• Familiarity with buy-side investment management workflows proficient in market trends
• A consultative approach to understanding client needs and a passion for solving problems
• Well organized with the ability to manage multiple priorities with a hands-on approach
• Strong interest in technology and an aptitude for learning new systems
• Emotional ownership pride in what you do and a strong team ethos
• Excellent interpersonal skills with the ability to develop lasting partnerships with client senior management
• Superior communication and presentation skills with the ability to convey complex concepts simply and clearly to clients
• Self-starter who enjoys a fast-paced high-intensity environment and works well as part of a multi-disciplinary global team
• 6 years of experience in Financial Services Technology Consulting or Buy Side firm.
• Business fluent in English with knowledge of German Spanish Italian French or Arabic considered as a plus

You may have:

• Direct portfolio / risk management trading compliance or operations analyst experience
• Proficiency in working with large sets of data
• A working knowledge of SQL UNIX VBA R Python or similar tools and/or Aladdin

Who are our clients

Portfolio managers risk professionals operations experts and data analysts at all levels of an organization. The Aladdin platform empowers users from all walks of life to achieve their investment and risk management goals by providing them with direct access to the best-in-class investment technology cutting edge risk modelling methods and a dedicated team of service specialists. We pride ourselves on delivering a differentiated service not software.

Our benefits

To help you stay energized engaged and inspired we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.

Our hybrid work model

BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock we are all connected by one mission: to help more and more people experience financial well-being. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.

For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age disability race religion sex sexual orientation and other protected characteristics at law.