HR Service Center Representative (Charlotte, NC)

Charlotte - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Great company. Great people. Great opportunities.

If youd like the chance to make your mark with the worlds largest equipment rental provider come build your future with United Rentals!

As a HR Service Center Representative you will assist employees managers and HR Business Partners (HRBPs) with inquiries/requests of limited complexity as they pertain to HR policies/procedures benefits pay HR Systems etc. Youll triage questions/issues of a more complex nature-including HR case management work-to HR Service Center (HRSC) and functional HR subject-matter experts. You will also utilize HRSC resources/tools such as the HRSC Reference Guide Employee Handbook knowledgebase and policy manuals to answer questions and resolve issues.

**This hybrid position is located in Charlotte NC**

What youll do:

Research and resolve basic employee manager and HRBP inquiries/requests regarding HR policies procedures programs and systems
Respond to basic benefits inquiries from employees and managers related to eligibility qualifying events commuter benefits 401(k) benefit enrollment systems etc.
Answer pay-related questions from employees and managers
Provide support to employees and managers on the use of HR systems
Escalate inquiries/requests of a more complex nature to include HR case management specialist staff located within the HR functional areas or other SMEs
Support continuous improvement principles by actively participating in tier huddles
Other duties assigned as needed

Requirements:

Associates degree or equivalent experience Bachelors preferred
Minimum 1 year of customer service-oriented work experience
Prior experience working within a Human Resources environment strongly preferred
Must demonstrate high attention to detail excellent organization and written/verbal communication skills
Solid research skills with the ability to efficiently and effectively locate relevant information among various sources
Ability to recognize and raise opportunities for improvement
Works well within a team environment partnering with other members to meet customer needs
Solid PC skills; the ability to learn and maneuver around core systems
Requires the ability to maintain confidential information

Why join us

We dont just talk the talk! Were an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - Thats why we offer best-in-class benefits and perks that will support you and your addition to our health and financial plans we also offer:

Paid Parental Leave
United Compassion Fund
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture

Learn more about our full US benefit offerings here.

United Rentals Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race color religion sex national origin age genetic information citizenship status veteran status sexual orientation gender identity disability or any other status protected by law. If you need a reasonable accommodation at any point of the application process please email for assistance.

At United Rentals we proudly hire active duty members veterans reservists and their families. The values that define your serviceleadership discipline integrity and teamworkare the same values that drive our success. With many veterans already part of our team were ready to help you transition into a rewardingcareer.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position location education training experience skills and ability.

Required Experience:

Unclear Seniority

Great company. Great people. Great opportunities.If youd like the chance to make your mark with the worlds largest equipment rental provider come build your future with United Rentals! As a HR Service Center Representative you will assist employees managers and HR Business Partners (HRBPs) with inqu...

Great company. Great people. Great opportunities.

If youd like the chance to make your mark with the worlds largest equipment rental provider come build your future with United Rentals!

**This hybrid position is located in Charlotte NC**

What youll do:

Research and resolve basic employee manager and HRBP inquiries/requests regarding HR policies procedures programs and systems
Respond to basic benefits inquiries from employees and managers related to eligibility qualifying events commuter benefits 401(k) benefit enrollment systems etc.
Answer pay-related questions from employees and managers
Provide support to employees and managers on the use of HR systems
Escalate inquiries/requests of a more complex nature to include HR case management specialist staff located within the HR functional areas or other SMEs
Support continuous improvement principles by actively participating in tier huddles
Other duties assigned as needed

Requirements:

Associates degree or equivalent experience Bachelors preferred
Minimum 1 year of customer service-oriented work experience
Prior experience working within a Human Resources environment strongly preferred
Must demonstrate high attention to detail excellent organization and written/verbal communication skills
Solid research skills with the ability to efficiently and effectively locate relevant information among various sources
Ability to recognize and raise opportunities for improvement
Works well within a team environment partnering with other members to meet customer needs
Solid PC skills; the ability to learn and maneuver around core systems
Requires the ability to maintain confidential information