Client Service Representative

The Client Service Representative manages communication between the laboratory and clients to ensure expectations are met assists clients in submitting needed information managing sample receipt and registration and other activities as needed to maintain good client relations.

Essential Duties and Responsibilities

1. Responsible for all routine communications between the customer and the laboratory.
2. General clerical duties such as answering phones processing mail greeting clients etc.
3. Routing couriers for sample pickups.
4. Receiving samples from clients via parcel services couriers and in-person drop off.
5. Confirming and documenting sample conditions on receipt.
6. Provision of sampling supplies as needed to the customer.
7. Responsible for intercompany communication and sample coordination.
8. Clarification of clients requests for services.
9. Entering new client information into appropriate systems.
10. Registration of incoming samples.
11. Validating sample registration information.
12. Routing of samples and paperwork to appropriate storage locations and analysts within the laboratory and notification to the analysts if those samples requiring special handling.
13. Creation and Maintenance of Reference Quotations.
14. Schedules coordinates and participates in client conference calls as needed; attends meetings with technical groups as needed
15. Assist in management of invoices for client billing.
16. Responsible for managing outsources samples with partner Eurofins laboratories to ensure timely COA release for clients.
17. Coordinate all out going shipping for ESFA. (samples returning coolers Etc.)
18. Creating return shipping labels for clients shipping samples back regularly
19. Scanning/attaching documents to samples or projects in LIMS systems.
20. Responsible for reaching out to customers to collect payment for overdue bills
21. Responsible for submitting results to WDNR for EDD testing.
22. Conducts all activities in a safe and efficient manner
23. Maintain regular attendance and punctuality
24. Performs other duties as assigned

Qualifications :

• Associates degree in Chemistry or related field preferred
• At least 1 year in client services
• Microsoft Office (Outlook Excel etc).
• Knowledge of ISO 17025 DEA EPA FDA and related guidance.

Additional Information :

What we offer:

• Excellent full time benefits including comprehensive medical coverage dental and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Remote Work :

No

Employment Type :

Full-time