Experienced Operation Manager (OPM) (REF4593M)
Experienced Operation Manager (OPM) (REF4593M)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Plans manage and responsible for the provision of the scope of service in time and quality
- Works on developing and improving processes
- Ensure ITIL processes are kept within the operation
- Ensures the agreed reporting e.g. according to OLA SLA/SLO/SLI etc.
- Plan and supervise the operating of the given type of services while maintaining respective service levels
- Monitor the work progress and handle emerging problems and conflicts
- Work in close collaboration with service management involved and other connected units on developing and optimizing processes on priorities
- Participate in projects development of new services or demands
- Ensure that changes are implemented and incidents and problems are handled within the undertaken deadlines and at the agreed service levels
- Monitoring and reporting of SLA / SLO / SLI and KPI metrics
- Foster a culture of continuous improvement within the service delivery team
- Identify recommend and drive the implementation of Service Automation & Digitization initiatives (e.g.: Designs develops and implements solutions affecting the operation) ( processes automatic ticket opening)
- Responsible for the complete service chain of customer application
- Handling of escalations manage urgent and complex issues
- Ensure effective implementation and adherence to the risk management process across operational activities
- Coordinating audits and monitoring audit processes
- Cooperation with cross-functional teams (other LBUs central teams operational teams).
Qualifications :
- Experience: 35 years in IT operations service delivery or IT service management.
- Knowledge: Practical understanding of ITIL processes and service management frameworks.
- Tools: Hands-on experience with ServiceNow () JIRA Confluence and MS Teams.
- Languages: Proficient in English (minimum B2 level) with excellent communication skill
- Strong problem-solving and decision-making abilities.
- Capable of managing a high workload and handling escalations effectively.
- Experience in optimizing operational processes and driving automation initiatives.
Additional Information :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
