CER

Work Location

Customer Experience Representative (CER)

About SNDL Inc.

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor Wine and Beyond Liquor Depot Value Buds Spiritleaf and Firesale Cannabis. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing indoor cultivation product innovation low-cost manufacturing facilities and a cannabis brand portfolio that includes Top Leaf Contraband Palmetto Bon Jak Versus Value Buds and Vacay.

Role and Responsibilities

The Customer Experience Representative role includes but is not limited to:

Customer Offering:

• Greet customers as they enter the store engage in conversations and build relationships to understand their specific needs.
• Create a welcoming and positive atmosphere for all customers ensuring an enjoyable shopping experience.
• Educate customers on cannabis products strains and consumption methods while promoting safe and responsible usage.
• Answer customer inquiries with accuracy and enthusiasm ensuring customers feel supported and informed.

Day-to-Day Operations:

• Promote Nova Cannabiss culture and brand by participating in merchandising and promotional activities.
• Work collaboratively with Store Managers and team members to meet and exceed sales goals.
• Maintain a high level of product and service knowledge by staying up-to-date on industry legislation trends and new products.
• Participate in routine store maintenance ensuring cleanliness and organization are always a priority.
• Complete customer transactions using the POS system adhering to cash handling and Loss Prevention procedures.
• Monitor inventory levels and assist with restocking products to maintain availability for customers.

Regulatory Adherence:

• Comply with all federal and provincial cannabis regulations including certifications and operational requirements:
  • BC: Selling It Right Certification.
  • AB: SellSafe Certification.
  • SK: Cannabis Retail Training Program (CRTP).
  • MB: Cannabis Retail Worker Training Program (CRWTP).
  • ON: CannSell Certification.
• Adhere to Nova Cannabiss policies standard operating procedures (SOPs) and social responsibility programs as required by provincial regulatory bodies (AGLC/LCRB/SLGA/LGCA/AGCO).
• Follow all Occupational Health and Safety (OH&S) policies and procedures.

Experience and Qualifications:

• Minimum: 2 years of customer service experience.
• Minimum: 2 years of retail and/or hospitality experience is preferred.
• Cannabis liquor or healthcare experience is an asset.
• High School Diploma or equivalent.
• Mandatory Certifications by Province:
  • BC: Selling It Right Certification.
  • AB: SellSafe Certification.
  • SK: CRTP Certification.
  • MB: CRWTP Certification.
  • ON: CannSell Certification.
• Must complete and pass a Criminal Record Check.
• Working knowledge of cannabis regulations in the applicable province is preferred.

Personal Characteristics and Requirements:

• Excellent customer service skills: You have a positive attitude are charismatic and enjoy engaging with customers.
• Quick thinker with strong problem-solving skills.
• Open-minded adaptable and constantly seeking ways to improve.
• Passionate about creating a positive memorable and tailored experience for every customer.
• Strong communication skills (written and verbal) with a professional demeanor.
• Reliable responsible and detail-oriented.
• A team player dedicated to supporting the overall success of the business.
• Upholds ethics confidentiality and always demonstrates a high level of discretion.
• Age Requirement: Must be 18 years or older AB (19 in BC. Sask. MAN. ONT.).
• Reliable transportation to commute to/from work.

Job Type:

• Part-time.

Work Location:

• In person.

Why Join Us

At Nova Cannabis were passionate about the evolving cannabis industry and are committed to creating a positive and educational shopping experience for every customer. As a Customer Experience Representative youll gain valuable knowledge be part of a supportive team and play a key role in shaping the future of cannabis retail.