Business Services Assistant

SUMMARY
This position is responsible for assisting business customers with daily administrative needs related to cash management and other small business account addition this position assists in the administration needs of the business services department.

AREA OF RESPONSIBILITY:

Customer Service
Perform careful analysis of customers needs and best product options working with the customer to ensure the effective and efficient use of products.
Discusses customer needs problems and complaints with appropriate people within the bank.
Assist customers in day-to-day administrative account maintenance to enhance the commercial clients business operations

Administration
Complete monthly reports for the department
Organizes and administer cash management systems including annual reviews
Maintain the companys mystery shop program
Implement and troubleshoot digital banking products

Business Development
Arrange business development meetings with existing and prospective clients
Participate in community events as a professional representative of the Business Services team

COMPETENCIES

Communicating
Communicates in a straightforward and assertive fashion
Updates relevant people with timely information
Listens carefully to what others are saying
Respects and considers all opinions even counter-opinions

Demonstrating Integrity
Assumes responsibility for mistakes and failures
Demonstrates consistency between what is said and what is done
Behaves according to sound ethical and legal standards

Working with Others
Is respectful of others
Balances individual goals with team goals
Builds and maintains productive relationships with people throughout the organization

Adapting to Change
Maintains composure in frustrating situations
Demonstrations flexibility in working with others
Adapts to help others adapt to change

Client Service
Effectively responds to customer needs
Answers customer questions and fully addresses their concerns
Quickly and practically solves customers problems
Demonstrates appropriate discretion; keeps confidential information private

Representing the Bank
Demonstrates good interpersonal communication and presentation skills
Manages difficult customer situations and treats others with respect
Maintains a neat and professional appearance

Business Development
Develops strong relationships with existing customers
Projects a good impression of the bank and its integrity
Uses contacts in the business community to produce business for the bank
Can think quickly and develop practical solutions to problems
Cross-sells the banks products and services to customers

JOB KNOWLEDGE:
Strong business and financial knowledge
Business Services Manager job knowledge
Knowledge of department-related financial services regulations and compliance
Knowledge of market research and analysis
Strong knowledge of the companys products and services
Knowledge of the companys operations and management

COMPLIANCE
All positions within Home Bank SB must comply with all state and federal laws and regulations as per the Banks compliance policies and procedures.

SUPERVISORY RESPONSIBILITIES
This position does not require supervisory responsibilities.

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to stand walk use hands to finger handle or feel and reach with hands and arms.

POSITION TYPE
This is a full-time position. Days and hours of work are Monday through Friday 8:30am to 5pm. This position regularly requires long hours and frequent weekend work.

TRAVEL
Travel is primarily local during the business day although some out-of-the-area and overnight travel may be expected.

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

EDUCATION AND OTHER REQUIREMENTS:
High School diploma or equivalent.
2-3 years customer service/sales experience.
This job requires skills needed in a typical office environment. This includes computer skills as well as utilization of office equipment.

SIGNATURES
The signature printed or electronic constitutes understanding of the requirements essential functions and duties of the position.