Team Leader - AWS EA COE (SG/ Dayshift)

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Job Summary:
The Team Leader for the Executive Assistant Center of Excellence (EA CoE) is responsible for leading a high-performing team of Executive Assistants who provide critical administrative support to senior leaders across the organization. This role ensures operational excellence fosters collaboration and innovation and drives continuous improvement within the team. The Team Leader will play a vital role in aligning support services with business goals building a culture of service excellence and mentoring team members to achieve their professional best.

Key Responsibilities:
Leadership & Team Management
Lead coach and manage a team of Executive Assistants supporting multiple executives or functions.
Foster a culture of trust collaboration and accountability within the team.
Conduct regular check-ins performance reviews and developmental conversations.
Champion team engagement motivation and recognition initiatives.
Operational Oversight
Oversee daily operations and ensure consistent high-quality administrative support is delivered.
Monitor service level agreements (SLAs) workload distribution and support effectiveness.
Drive process standardization documentation and best practice sharing within the CoE.
Identify and implement improvements in support tools templates and workflows.
Stakeholder Relationship Management
Serve as the primary liaison between executives and the EA team ensuring alignment and responsiveness to evolving needs.
Facilitate feedback loops with business leaders to enhance the EA service experience.
Act as an escalation point for issue resolution and conflict management.
Talent Development & Capability Building
Identify training needs and coordinate upskilling programs (e.g. tech tools executive communication project coordination).
Promote cross-training and knowledge sharing among the team.
Support career pathing and succession planning within the CoE.
Strategic Contribution
Contribute to the strategic roadmap of the EA CoE in partnership with senior leadership.
Identify opportunities for innovation and automation to increase productivity.
Support special projects and initiatives that drive organizational efficiency and effectiveness.

Qualifications:
Education:
Bachelors degree in Business Administration Management or a related field (preferred).
Experience:
Minimum of 5 years experience as an Executive Assistant with at least 2 years in a supervisory or team lead role.
Experience working in a CoE or shared services model is an advantage.
Proven success in leading remote hybrid or cross-functional teams.
Skills:
Strong leadership and people management skills.
Excellent communication collaboration and conflict-resolution abilities.
High degree of professionalism discretion and judgment.
Strong organizational and project management skills.
Tech-savvy: proficient in MS Office Suite virtual collaboration tools and workflow systems.
Agile mindset with the ability to adapt to changing priorities.

Key Competencies:
Leadership & Influence
Strategic Thinking
Operational Excellence
Emotional Intelligence
Coaching & Development
Service Orientation
Collaboration & Team Building
Change Management

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