Finance Associate - O2I CSS Global Services Team (Temporary less 6 months role)
Finance Associate - O2I CSS Global Services Team (Temporary less 6 months role)
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1 Vacancy
Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from.
What youll do
- Serve as the first point of contact for customers seeking assistance via ticketing system
- Manage support tickets to ensure issues are resolved in a timely manner
- Gather and document relevant information for escalation to higher-level support teams asneeded
- Provide guidance and solutions to internal customers on general queries
- Providing post-sales support as needed.
- Responding to internal and external queries within the Service Level Agreement.
- Ensuring month/quarter end close activities are completed timely and accurately.
- Ensure high customer satisfaction through professional courteous and efficient communication
- Maintain positive relationships with customers and colleagues
- Participate in team meetings and training sessions to improve skills and knowledge
- Provide feedback to the team regarding common issues and trends
What you bring
- A Bachelors degree is preferred.
- Fresh graduates are welcome to apply.
- Fluency in English with excellent communication skills both written and verbal.
- Familiarity with ticketing system is a plus.
- Keen attention to detail a high level of organization and strong follow-up skills.
- Adaptability with the ability to prioritize tasks and solve problems with minimum supervision.
- Patience empathy and the ability to handle difficult customers with professionalism
- Strong team player attributes and work ethics
- Highly skilled in team collaboration and able to work effectively with team members across different regions.
- Willingness to learn and adapt in a dynamic environment.
Meet your team
The O2I CSS Global Services team is a newly established division within the O2I CSS Organizationfocused on centralizing specific business operating models and processes such as Business One Test Demo and Development Active Renewals and OEM. Our team manages the end-to-end process from booking to invoicing for partners and customers working closely with the Global Services Director 1 Finance Manager 1 Functional Lead and 3 Process team currently consists of 32 colleagues located in three different regions (Manila Prague Buenos Aires) all working together in a collaborative supportive and knowledge-sharing environment. Our objective is to provide best-in-class service and continuously improve upon it making your role essential to our success
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 432530 Work Area: Finance Expected Travel: 0 - 10% Career Status: Graduate Employment Type: Limited Full Time Additional Locations: #LI-Hybrid.
Required Experience:
Exec
Employment Type
Full-Time
