IT Solutions Specialist II
IT Solutions Specialist II
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$ 54983 - 91638
1 Vacancy
Job Description
TruGreen accepts applications on an ongoing basis.
Job Description
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and a great place to work!
Position Overview
Maintain and monitor end-user workstations and productivity on network. Perform a variety of maintenance software installation end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems determine source and advise on appropriate action. Perform responsibilities in accordance with all company standards policies and procedures. A proven self-starter with a strong customer service focus.
Responsibilities
Respond to inquiries via chat email or phone.
Install and configure device software using System Center Configuration Manager
Install and configure hardware (IE: Network Mobile PC and Server hardware)
Troubleshoot resolve or escalate issues within the expected Service Levels
Troubleshoot resolve or escalate wireless network/internet connectivity issues
Troubleshoot resolve or escalate application issues within the expected Service Levels
Provide instruction to aid associates in resolving their technical issues
Provide additional IT support to Executive leaders
Writing editing and revising knowledgebase article
Support the implementation of new solutions or applications
Perform regular upgrades to ensure systems remain updated
Engage 3rd party partners to escalate issues or provide work assignments
Maintains confidentiality about the information being processed stored or accessed by the end-users on the network.
Configuring network printers and file shares
Establish accounts for new associates and assist with password or login problems
Recommended procedure modifications or improvements
Competencies
Customer Focus/Sales Growth
Results Orientation/Sense of Urgency
Change Mastery
Integrity/Values
Problem Solving and Decision Making
Education and Experience Requirements
A high school diploma or equivalent work experience
3 years of practical experience in a technical support role
Relevant certifications (e.g. CompTIA A Cisco Certified Network Administrator CCNA Microsoft Certified Solutions Associate MCSA) are preferred
Working knowledge and expertise with a variety of software hardware and applications
Experience with LAN/WAN networks and basic network protocols i.e. TCP/IP DNS DHCP etc
Analytical skills to study problems document and identify solutions
Willingness to work occasional after-hours/weekend shifts
Team-oriented attitude to help other associates and departments with technical problems
Strong interpersonal communication and relationship-building skills
Knowledge Skills and Abilities
Ability to provide quality customer service
Knowledge and ability to cope with and resolve escalated customer service issues
Conflict resolution skills
Knowledge of company products and services
Attention to detail and accuracy
Strong Written and verbal communication skills
Computer skills with Microsoft Office applications (Word Excel Outlook PowerPoint)
Time management skills
Regularly required to:
Sit stand and walk
Use hands and arms to handle feel or reach
Speak and hear
Use close vision abilities
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to:
Sit stand and walk
Use hands and arms to handle feel or reach
Speak and hear
Use close vision abilities
Occasionally required to:
Lift or move up to 25 lbs
Stoop kneel crouch or crawl
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Noise level - Low to moderate
Adverse Conditions - Minimal
Ability to speak read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills dedication and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment we aim to leverage the unique experiences of veterans creating a richer more dynamic workplace.
Pay Ranges
$54983.00 - $91638.00This range is based on the qualifications necessary for the position including experience training and other considerations permitted by that may be used when making an offer may include a candidates skills experience and geographic location the expected quality and quantity of work and internal pay alignment as needed. Most candidates will start in the bottom half of the pay upper end of the range will generally be reserved for candidates with extensive employees pay history will not be a contributing factor where prohibited by local addition to monetary compensation we offer benefits including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more please visitEEOC/EEO TruGreen ().
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership we collect personal information about you potentially including personal identifiers contact information protected classifications pre-hire information professional or employment-related information education history and/or medical information for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records) pre-employment drug testing and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs pre-employment testing.
To view our disclaimer Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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