Truss Design Coordinator (Administrative)

We are looking for a skilled administrator to serve as our Truss Design Coordinator who will help administer our Truss Design process working with our customers to ensure a smooth and efficient process. This position involves both customer service and organization in a construction environment.

Duties/Responsibilities:

Frontline Communication: Serve as the first point of contact for incoming wood truss design requests via phone email and fax.

Request Intake & Tracking: Accurately log and organize design inquiries ensuring all project details are captured and entered into system.

Construction Savy Coordination: Apply your knowledge of construction terminology and processes to interpret incoming requests and identify any missing or unclear information.

Document Management: Maintain organized digital and physical records of incoming requests project files and correspondence.

Workflow Support: Collaborate with the Design Manager and Project Designers to help ensure smooth and efficient operations across the department.

Precision and Quality Assurance: Review incoming requests for completeness and clarity proactively identifying potential issues before they impact project timelines.

Meticulous Mindset: Ensure all design requests are complete clear and ready for processing catching errors before they become delays.

Multichannel Communication: Manage multiple communication platforms with professionalism accuracy and responsiveness.

Team Collaboration: Work closely with the wood truss design team to support scheduling client satisfaction and overall project success.

Training and Development: On-the-job training will be provided to build and maintain proficiency in wood truss design processes including specialized knowledge of engineering and design parameters.

Growth Opportunity: Join a growing division with opportunities to expand your role into operations project coordination or technical support.

Performs other related duties as assigned.

Required Skills/Abilities:

Excellent written and verbal communication skills.

Excellent analytical and problem-solving skills.

Extensive technical knowledge of component manufacturing operations and design.

Proficient in Microsoft Office Suite or similar software.

Proficiency with/ability to learn proprietary component manufacturing design software suit.

Proficiency with/ability to learn proprietary company management software.

Possess a Warriors Spirit and a Servants Heart

Education and Experience:

High school education

Experience in company manufacturing or related construction field preferred

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Travel as required