IT Support Associate
IT Support Associate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
IT Support Associate
You will be an essential part of our US Technical Support Team supporting our local warehouse facilities users providing IT support to our end users for workstation hardware/software mobile device management printers basic network troubleshooting user onboarding and training
You will
- Provide on-site and remote resolution of common hardware/software computing issues.
- Maintain hardware through in person and depot-based repairs.
- Image and deploy newly acquired hardware to the appropriate department.
- Act as point of contact for other departments technical requests.
- Provide training to users on new hardware and software when required.
- Troubleshoot android based tablets and mobile devices.
- Hardware and software asset management.
- Ongoing evaluation and improvement of existing support processes and policies.
- Participate in after business hour support for critical incident escalations.
- Assist other local area locations as necessary
You are
- Excellent communication skills.
- Attention to details.
- Ability to multitask and prioritize tasks.
- Make decisions and act with limited supervision.
You have
- Minimum 3 years of experience in a technical support or helpdesk role.
- Experience with android tablets RF equipment and printer support (Zebra printers preferred).
- Experience supporting on-site and remote users for PC/ Mac software and hardware.
- Experience with GSuite applications.
- Warehouse or Field Service IT support experience is preferred but not mandatory.
- Some travel to other Chicago area facilities
Youll get
- Competitive salary 401k with company match that vests immediately upon participation and company equity plan based on role
- Generous PTO including sabbatical and parental leave of up to 16 weeks
- Comprehensive health and wellness benefits with options at $0 monthly effective first day of employment
- Tuition reimbursement for continuing education (upon 2 years of service)
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh Green Chef Everyplate and Factor)
- Access to Employee Resource Groups that are open to all employees including those pertaining to BIPOC women veterans parents and LGBTQ
- Inclusive collaborative and dynamic work environment within a fast-paced mission-driven company that is disrupting the traditional food supply chain
This job description is intended to provide a general overview of the responsibilities. However the Company reserves the right to adjust modify or reassign work tasks and responsibilities as needed to meet changing business needs operational requirements or other factors.
Required Experience:
IC
Employment Type
Full Time
