Supervisor IT End User Services
Supervisor IT End User Services
Posted on :
28-08-2025
Employer Active
1 Vacancy
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Job Description
Description
Key Responsibilities
- Supervise and coordinate the daily activities of End User Services Analysts ensuring timely resolution of service desk tickets and hardware/software issues.
- Monitor and report on team performance metrics identifying trends and implementing corrective actions as needed.
- Support implementation of standard operating procedures (SOPs) for onboarding/offboarding PC deployment/reclamation and other end-user support processes.
- Serve as the first point of escalation for complex technical issues and ensure appropriate resolution paths.
- Assist in managing vendor relationships related to end-user equipment and services.
- Participate in IT project rollouts providing hands-on support and coordinating analyst involvement.
- Conduct regular team check-ins performance reviews and development planning.
- Promote Vertiv Operating System (VOS) principles to drive continuous improvement and operational excellence.
- Ensure compliance with corporate policies including data confidentiality and security standards.
- Collaborate with the Manager to align team objectives with broader IT and business goals.
- Excellent collaboration and communication (Verbal and written) skills.
Qualifications
- Associates or Bachelors degree in Information Technology or related field or equivalent experience.
- 35 years of experience in IT support with at least 1 year in a supervisory or team lead role.
- Strong technical knowledge of PCs printers operating systems applications and network fundamentals.
- Experience with ITSM tools (e.g. ServiceNow) software distribution and patch management.
- Excellent communication and interpersonal skills with the ability to build rapport across teams and levels.
- Demonstrated ability to lead and develop high-performing teams.
- Proficiency in Microsoft Excel and PowerPoint.
- Proficiency bilingual (Spanish/English) language competency required.
- Strong sense of ethics and capacity to interact with stakeholders.
Physical & Environmental Demands
- Ability to lift/move objects up to 3045 lbs.
- Frequent standing kneeling crawling and climbing stairs/ladders.
- May be scheduled to work on weekends and/or holidays.
- Must have visual hearing and learning capabilities sufficient to perform the essential functions defined above.
Travel Requirements
Up to 20% travel may be required.
Core Competencies
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
- Promote Transparency and Open Communication
Required Experience:
Manager
Employment Type
Full Time
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