User Support Analyst ()
User Support Analyst ()
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$ 63163 - 94745
1 Vacancy
Job Description
Description of Work
THE RECRUITMENT RANGE FOR THIS POSITION IS FROM $63163 to $67904. Salary offers for the selected candidate are based on the candidates education and experience related to the position as well as our agency budget and equity.
The North Carolina Department of Justice led by the Attorney General of North Carolina represents the State of North Carolina in court and provides legal advice and representation to most state government departments agencies officers and commissions.
The Department of Justice Information Technology Division is responsible for the design development and deployment of new business applications and continuous support of existing applications for the Department of Justice. The Division is responsible for supporting all networking associated with the DOJ computers for assessing needs for required hardware and system products needed to support the infrastructure and for operating a Customer Support Center (CSC). The infrastructure is a mission critical environment supporting the Department and criminal justice users. The Division is constantly engaged in research and planning to position its environment to be consistent with North Carolinas statewide technical architecture as well as mandates from the General Assembly.- This is analytical work in providing technical support in the areas of setup configuration and installation of desktops laptops and other computer related hardware throughout DOJ.
- This position requires a broad understanding of a wide variety of technologies to effectively support clients technical needs. Skills needed in Windows 10 operating systems TCP/IP network printing and maintain Windows print server maintain workgroup printers and other multifunction print devices maintain software and hardware for scanners remote assistant technology Active Directory Microsoft Office 365 NCID RACF Cisco VPN System Center Configuration Manager (SCCM) and various other internal applications.
- Ability to create documentation of resolution used to resolve an issue.
- The employee will log all support activity into the Incident Management tracking database. Provide the highest level of support to diagnose hardware software connectivity and mechanical problems using and building upon established procedures.
- Employees at this level generally provide both routine and non-routine support for a broad range of information technologies or may provide in-depth support for a more narrowly defined area of technology
Note to Current State Employees:
The salary grade for this position is DT06. State employees are encouraged to apply for positions of interest even if the salary grade is the same as or lower than their current position. Please detail ALL work history including non-state service experience. If selected for this position a new salary will be recalculated taking into consideration the quantity of relevant education and experience funding availability and internal equity. Based upon these factors a pay increase MAY or MAY NOT result.
The State of North Carolina offers employer paid health insurance plus twelve paid holidays generous vacation and sick leave accrual dental vision and other insurance options and retirement benefits. You can view our benefits information atEmployee Benefits.
Telework opportunities are available for this position.Knowledge Skills and Abilities / Competencies
Management Preferences:
1.TECHNICAL SUPPORT: Ability to resolve routine and non-routine problems.
2.TEAMWORK: Ability to actively participate as a member of a team to move toward the completion of goals.
3.CLIENT/CUSTOMER SERVICE: Ability to develop and maintain strong relationships with clients or customers by listening to the client/customer and understanding and responding to identified needs.
4.COMMUNICATION: Ability to determine client needs and effectively communicate information suited to the characteristics and needs of the audience
5. PROJECT MANAGEMENT: Manages technical projects involving own work and under minimal supervision.Minimum Education and Experience Requirements
Bachelors degree in computer science or an IT related field from an appropriately accredited institution plus one year of experience in the information technology field related to the positions role; or Associate degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the positions role; or High school or General Educational Development (GED) diploma and four years of experience in the field of technology related to the positions role; or an equivalent combination of education and experience. Supplemental and Contact Information
The NC Department of Justice accomplishes our goals through our DOJ Organizational Values of Public Service Integrity Excellence Teamwork Diversity and Innovation. We encourage all qualified candidates who are committed to these values and want to make a difference in the lives of our citizens to apply for this opportunity.
Please be sure to complete the application in full.
Note the following: If multiple applications are submitted to an individual posting only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date
Resumes and cover letters: To receive credit for your work history and credentials you must list the information on the online application form. This information is used to determine if you meet the requirements of the position and if you are selected it is used to determine a salary offer.
Using the terms See Resume or See Attachment will not be accepted and your application will be rejected as incomplete. Cover letters are highly encouraged but not required.
Transcripts: Degrees must be received from appropriately accredited institutions. A copy of your transcripts indicating the degree received can be uploaded with your application.
If a transcript has been requested your application will be considered incomplete if you do not provide one. Using a photograph of your diploma is not acceptable.
Credit for foreign degrees will only be given if verification of degree certification is attached to your application. Transcripts for foreign degrees have to be evaluated by an organization like World Education Services to determine US equivalency.
Any licenses or certificates must be included in the appropriate section of the application form.
Veterans Preference: Applicants seeking Veterans Preference must attach a copy of their DD-214 or discharge orders.
Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions you must attach either a DD256 or NGB 22.
Application status: To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for the qualified applicants. The hiring process may take an average of 6 8 weeks. All applicants will be notified by email once a position is filled.
NeoGov Help Line: If you are having technical issues submitting your application please call the NeoGov Help Line at . If there are any questions about this posting other than your application status please contact the NC DOJ Human Resources office.
The NC Department of Justice is an Equal Opportunity Employer. The NC Department of Justice uses Merit-Based Recruitment to select from among the most qualified applicants to fill positions subject to the State Human Resources Act.
CONTACT INFORMATION:
NC Department of Justice
Human Resources Office
Required Experience:
IC
Employment Type
Full-Time
