Customer Service Associate II
Customer Service Associate II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates problems order changes repairs and RMAs. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support Logistics Manufacturing Regional Sales Managers Product Managers etc. to resolve customer issues. You will support ordering processing including order entry expediting orders change orders returns monitoring order status and resolving discrepancies. Help Resideo be the customers top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer.
JOB DUTIES:
- Processing Returns
- Customer Invoicing
- Prepare Forecast Reports
- Administrative Support
- Order Processing
YOU MUST HAVE:
- Advanced English written and spoken.
- Any related experience on customer service.
WE VALUE:
- An ability to learn quickly
- An attention to detail
- A bias for action
- An ability to work in a team
- A commitment to discovering ways to improve service
- SAP experience
WHATS IN IT FOR YOU
- Benefits that go beyond Mexican labor law ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training mentoring and challenging projects.
- Access to cutting-edge tools resources and a supportive team to help you excel.
- The chance to work with a global innovative company shaping the future in its industry.
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Required Experience:
IC
Employment Type
Full-Time
