Business Analyst - Technical Support Engineer
Business Analyst - Technical Support Engineer
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Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.
Inviting applications for the role of Business Analyst Technical Support Engineer
In this role you will be required to Customer support regarding new or ongoing projects and monitoring of projects inhouse.
Responsibilities
Responsible for complete value stream for new Hot Runner Systems and Controller
Develop proposals for solutions concerning application engineering for hot runners in coordination with the application engineering department
Customer support by telephone or if necessary personally concerning application new implementation and ongoing projects
Prepare offers according to given specifications and Negotiate offers with the customers within given limits
Support service projects (customer complaints repairs and reconstruction) and sales actions (documentation and quote status)
Close collaboration with the Sales / Service / Engineering and R&D department
Close collaboration and information exchange with the customer the design engineering department and the field sales engineer in charge as well as with the logistics department.
Support and monitor projects ranging from the planning stage to delivery and in the field
Support the customer in application engineering
Arrangement with the customers and coordination of appointments of projects ranging from inquiry to the ordering phase and to delivery
Central point of contact person for our customers
Responsible for Quotation Process for new systems (technical decision pricing)
Extend Technical Support for Field Sales in RFQ phase
Support Order Management on technical Spare Part RFQs
Manage Customer queries and handles general Customer related topics
Ability to use superior communication problem-solving and analytical skills to frame decisions for senior management and drive optimized decision-making.
Excel at delivering the highest levels of client service and enjoy working in a fast-paced and dynamic environment.
Able to be self-directed and work independently in order to meet and exceed goals.
Work effectively in a team environment.
Qualifications
Minimum qualifications
Bachelors degree in Mechanical Engineering / Design Engineering / Process Engineering / Plastics engineering.
Knowledge and experience with hot runner techniques mold making injection molding design engineering is an advantage
Excellent written and verbal communication skills
Proficiency in MS office tools
Ready to take new challenges.
Willingness to frequent travel
Ability to work under pressure and flexibility in working hours.
Preferred qualifications
Knowledge and experience with hot runner techniques mold making injection molding design engineering is an advantage.
Knowledge of ERP systems
Ideal industry experience includes heavy manufacturing industrial engineering.
Ability to work with minimum supervision in the cross-cultural environment.
Why join Genpact
- Be a transformation leader Work at the cutting edge of AI automation and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
- Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
IC
Employment Type
Full-Time
