Customer Service Specialist
Customer Service Specialist
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Job Description
Customer Service Specialist
Location: Charlotte NC
Salary: $30 $33 per hour
Schedule: Monday to Friday 8-hour shifts
About Us:
At Style Netbox we believe that every brand is a canvas waiting to be transformed into a masterpiece. Were not just a marketing agency; were your creative partners on a journey to redefine your brands potential. With a fusion of artistry and strategy we weave stories that captivate designs that inspire and strategies that propel your business forward.
Job Description:
We are seeking a dedicated and highly motivated Customer Service Specialist to join our dynamic this role you will play a crucial part in ensuring customer satisfaction by providing exceptional service and support to our clients. As a Customer Service Specialist you will be the first point of contact for our customers handling inquiries resolving issues and providing product information.
Responsibilities:
- Handle customer inquiries via phone email and chat in a professional manner.
- Resolve customer issues and complaints swiftly and efficiently ensuring high levels of customer satisfaction.
- Provide detailed product information guiding customers in their purchasing decisions.
- Maintain accurate records of customer interactions and transactions in our database.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service received.
- Collaborate with cross-functional teams to address customer needs and improve service processes.
Qualifications:
- Proven experience in a customer service role or similar position.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to handle difficult situations and customers with professionalism and empathy.
- Familiarity with CRM systems and practices is preferred.
- Comfortable with multitasking and managing time effectively in a fast-paced environment.
- High school diploma or equivalent; additional certification in customer service is a plus.
Benefits:
- Competitive hourly pay ($30 $33 per hour).
- Comprehensive training and mentorship programs.
- Opportunities for career growth and promotion.
- Supportive and creative work environment.
- Paid time off and company-recognized holidays.
- Health dental and vision insurance options.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
