DEPT OF REVENUE

Funding Arizonas future through excellence in innovation exceptional customer service and public servant-led continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS) an intentional results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance reduce waste and commit to continuous improvement with sustainable progress. Through AMS every ADOR team member seeks to understand customer needs identify problems improve processes and measure results.

Address: 1600 W Monroe St. Phoenix AZ 85007

Salary: $110000 to $115000 DOE

Grade: 28

Closing Date: 9/2/2025 EOD

Position Summary:
The Administrator Office of Continuous Improvement (OCI) leads the OCI team and is responsible for training coaching and consulting on the Arizona Management System (AMS) and lean culture within ADOR. This role is responsible for partnering with the ADOR Senior Executive Leadership Team in the planning implementation evaluation and ensuring the sustainability of AMS and a lean culture. This position advises the agencys Senior Leadership Team and Executive Leadership Team on strategy behaviors and trainings required for continuous improvement and problem solving initiatives within and across agency divisions; works closely with the agencys leadership team to manage and monitor the agencys strategic & key operational initiatives and most complex projects; and is responsible to formally partner with operational leaders and teams to improve processes to better serve internal and external customers.

Supervision:
This position has three (3) direct reports in individual contributor positions.

This position is available for hybrid/remote work on a full-time basis within Arizona (including virtual office arrangements) with in office presence for key leadership and key initiativesmeetings.

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Leadership (40%)
As a member of the Executive Leadership Team and in partnership with the Assistant Director POEF this role develops the strategic direction and implementation plan for the Office of Continuous Improvement to align with enterprise objectives and to drive organizational value.

Talent Management (20%)

Supervisory (10%)

• Carries out supervisory responsibilities in accordance with ADORs core values agency policies applicable standard work and applicable laws.

Functional/Operational (25%)

Carries out the following duties personally and through subordinate staff

• Nurtures strong relationships with the leadership to understand agency priorities and translate those priorities into projects/improvement efforts; and with key stakeholders across the enterprise to learn and share best practices
• Supports and coaches formal leadership to develop metrics for strategic and operational efforts to include tracking reporting and presenting to a group of diverse stakeholders on high-impact/visibility initiatives
• Trains coaches and develops the skills and abilities of formal leaders and teams in elements that support the States Lean Management System (problem-solving visual management metric development huddle boards Gemba visits etc.) enabling leaders to subsequently coach others.
• Serve as a role model for LEAN/Servant leadership when facilitating and coaching problem-solving
• Collects and integrates feedback from Leadership and the agencys team members for the business units operational and strategic initiatives
• Strategizes and supports teams in obtaining collecting and leveraging data that leads to informed data-driven recommendations. Perform or support teams in statistical design analysis and reporting
• Identifies needs for lean training materials and best practice documents tool kits for the agency; and initiates develops tailors maintains collaborates leads and promotes the materials with other Office of Continuous Improvement coaches
• Develops updates maintains and administers current department policies and procedures
  
  

Other (5%)

Education & Experience

• Any combination that meets the knowledge skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university (e.g. B.S. M.A) training coursework and work experience relevant to the assignment.
• Minimum of 8 years with lean tools and leading improvement efforts
• Minimum of 5 years with continuous improvement facilitation (e.g. kaizen events team problem solving metric-based process mapping) & training experience required.
• Minimum of 5 years of lean operations management experience in a supervisory/leadership role

Licenses & Certifications
None

Knowledge/Understanding

• Exceptional understanding of lean tools (PDCA A3 process mapping root cause analysis kaizen events etc.)
• Knowledge of lean leadership principles (teamwork mutual respect Gemba visits spirit of challenge etc.)
• Understanding of emotional intelligence principles

Skills

• Superb verbal written and listening communication skills
• Strong public speaking and presentation skills with the ability to develop and deliver presentations to a variety of stakeholders
• Excellent interpersonal skills and demeanor
• Strong organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
• Strong project management and sponsorship skills with the ability to lead direct the work of teams without formal supervisory authority
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of Google Suite applications such as Gmail Sheets Docs and Drive and in the use of MS Office Applications such as Outlook Word Excel and PowerPoint

Abilities

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
• Ability to effectively coach individuals and teams on lean concepts and principles
• Ability to work with a high degree of autonomy
• Ability to foster teamwork within the OCI team and between the OCI and agency leaders and business partners.
• Ability to work in a confidential manner ensuring information is shared with internal and external individuals in an appropriate manner
• Ability to work in accordance with the Arizona Management System (AMS)
• Ability to build motivate engage develop/grow and retain a high-performing team
• Ability to coach others to understand and solve problems by applying intermediate analytical & problem solving skills to include collecting all the relevant information and data needed to address the problem; organizing classifying and synthesizing the data into fundamental issues; from the information identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and identifying the options and solutions for addressing the problems analyzed.
• Ability to travel 5% the time within the state of AZ
• Willingness and ability to embody ADORs core values of Do the Right Thing Commit to Excellence and Care About One Another

Additional Job Demands

• In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
• In the course of performing the essential duties one must be able to stand for up to one (1) hour (i.e. when leading process mapping sessions kaizen events etc.).
• No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)

• Experience using Power BI or other business intelligence tools
• Operational lean leadership role in a manufacturing finance healthcare or service industry

The final candidate will be required to abide by the the following pre-employment checks:
-Employment Verification and Reference Checks
-State and Federal Criminal Background Check including fingerprinting
-Arizona Tax Filing Records Check
-If applicable ASEDRA Authorized Driver Identification Check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides a world class comprehensive benefits package including:
-Paid time off for holidays sick days annual leave military leave bereavement leave and civic duty leave
-Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
-A robust and affordable insurance plan that includes medical dental vision life insurance short-term and long-term disability options.
-Higher education discounts for State employees and tuition reimbursement up to $5250 per fiscal year available to seek further career advancement or certification in Continuing Professional Education.
-Work-life balance and additional options for life betterment such as the Infant at Work Program State Wellness Program Public Transit Discounts Alternate Work Schedules and Telework opportunities.

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned or worked and your ending salary. Learn more about ASRS at: Us:

If you have any questions need assistance or would like to request a reasonable accommodation please contact the ADOR Talent Team at

*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.