Automotive Field Quality Engineer
Automotive Field Quality Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Stefanini Group is hiring!
Stefanini is looking for an Automotive Field Quality Engineer in Greensboro NC
For quick apply please reach out toKrisha Lago
Call: / Email:
Responsibilities
Our team the Product Quality is part of the Quality & Customer Satisfaction organization. We support our companys products operating in North America globally through investigating prioritizing and leading solving activities of market product quality issues. We are responsible to investigate potential vehicle field quality issues and drive them towards resolution through Product Development Purchasing and the Manufacturing organizations. We contribute to the Product Development process with our customer and aftermarket knowledge.
What You Will be Doing
The Quality & Customer Satisfaction team ensures the product quality performance within a determined scope through investigating and prioritizing market product quality issues. A Senior Product Quality Leader secures the voice of the customer in the problem-solving processes through knowledge management. This demands high levels of product knowledge problem solving and ability to work with global colleagues across the engineering production purchasing & field service network.
This role is also responsible for achieving product quality goals and metrics for fault frequency and warranty costs.
Specific responsibilities include but are not limited to:
- Chairperson for the Field Quality Meeting (FQM) for assigned markets
- Leadership of Quality Action Group (QAG) as appointed.
- Search detect and quantify actively & preventively customer quality issues at an early stage via enhanced analytics.
- Prioritizing quality actions inside company to achieve committed quality targets for assigned products.
- Actively search for rapid containment actions & recommend appropriate quality solving tool for an identified field issue.
- Decide among all the issues experienced by the customer what are the emerging issues that must be pre-investigated.
- Initiate coordinate and prioritize quality actions inside design Engineering Purchasing and Manufacturing.
- Clear communication and reporting on product quality or on customer satisfaction within the company.
- Check effectiveness of implemented Quality solving solutions
- Request external campaign based on technical description and present at the External Campaign Committee.
- Identify potential safety related issue upon field report / claim received and communicate to Safety Investigator.
- Leadership of actions/tasks within the PQL network to achieve the Application quality goals.
- Challenge other Product Quality Leaders to prioritize major issues not addressed.
Shift
- Hours: 8:00 AM - 5:00 PM
- Bachelors degree in engineering or business-related field
- Masters Degree preferred.
- 5 years of automotive industry experience preferably in a service or maintenance related role.
- Excellent communications skills verbally & written.
- Cross-functional team leadership or project management experience
- Experience in dealership operations or in a position with direct dealer interface a plus
- Judgement abilities for prioritizing issues adding value for both customer and brand.
- Ability to quickly gain credibility and establish positive relationships / networking.
- Quality solving processes with experience in predictive analytics and data mining.
- Strong customer focus (internal and external)
- Fluent in English language
- Global experience is an advantage
Listed salary ranges may vary based on experience qualifications and local market.
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.
About Stefanini Group
The Stefanini Group is a global provider of offshore onshore and nearshore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas Europe Africa and Asia and more than four hundred clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with a global presence. We are a CMM Level 5 company.
#LI-KL1
#LI-ONSITE
Employment Type
Contract
