Language Fluency: English (Required)

Work Shift:

Please review the following job description:

For this opportunity Truist will not sponsor an applicant for work visa status or employment authorization nor will we offer any immigration-related support for this position (including but not limited to H-1B F-1 OPT F-1 STEM OPT F-1 CPT J-1 TN-1 or TN-2 E-3 O-1 or future sponsorship for U.S. lawful permanent residence status.)

This position will be office-centric 4 days a week in one of the listed Truist hubs.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Develop customized coding software integration perform analysis configure solutions using tools specific to the project or the area.
and participate in the development testing implementation maintenance and support of highly complex solutions in adherence to company standards including robust unit testing and support for subsequent release testing.
non-functional monitoring capabilities and provide escalated support for highly complex applications in production.
4. Build in and maintain security controls and monitoring in support of company standards.
lead moderately complex projects and participate in larger more complex initiatives.
complex technical and operational problems. Act as a resource for teammates with less experience
oversee the work of a small team.
8. In an Agile environment: Responsible for delivering high quality working software and automating manual/reusable tasks working directly and engage with the business from the beginning of the design work. Leverage continuous engineering practices to deliver business value regarding effectiveness of the design. Actively participate in refining user stories. Responsible for design developing and maintaining automated unit testing and supporting integration and functional testing. Responsible for providing automated monitoring capabilities providing warranty support and providing knowledge transfer to production support. Develop code in accordance with the acceptance criteria established by the Product Owner.

QUALIFICATIONS
Required Qualifications
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Degree and six to ten years of experience or equivalent education and software engineering training or experience

-depth knowledge in information systems and ability to identify apply and implement best practices
3. Understanding of key business processes and competitive strategies related to the IT function
to plan and manage projects and solve complex problems by applying best practices
to provide direction and mentor less experienced teammates. Ability to interpret and convey complex difficult or sensitive information

Preferred Qualifications
1. ServiceNow certifications of CAD CIS CTA and ITIL.
2. Banking or financial services experience.
3. While foundational knowledge of ITSM is required preferred candidates should have extensive experience in Employee Center Pro and Mobile implementations with some additional experience in HRSD SPM and Demand modules.
4. Hands-on experience with ServiceNows Integration Hub and sophisticated use of REST/SOAP APIs.
5. Strong experience creating Dashboards/Reports - Performance/Platform Analytics.
6. Strong understanding and demonstration of human centered design principles for optimizing end user experience.
7. Strong communication skills in presenting solution designs that clearly translating business requirements. Proficient in authoring editing and presenting technical documents.
8. Experience with developing and defining development principles and guidelines to ensure quality delivery.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50% of the time)
Standing
Frequently (25% - 50% of the time)
Walking
Frequently (25% - 50% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.
Availability
Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%