Sr Training Manager, Amazon Customer Service
Sr Training Manager, Amazon Customer Service
Posted on :
28-08-2025
Employer Active
1 Vacancy
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Job Description
At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. If youd like to help us build a place to find and buy anything online this is your chance to make history. We are looking for a dynamic organized self-starter to join Japan/China CS team as a training manager to support CS associates to help Japanese Customers who demand the highest standards of service in the world by leading JP/CN training teams.
Amazon/CSJP/CNCS
Key job responsibilities
Manage training team across 3 sites in Japan and 3 sites in China which help Japanese Customers who use beyond boarders.
Work with Global team Recruitment Operations and PM teams to map training needs and training resources develop a training plan and coordinate operations training activities for new joiners.
Constantly work with operations teams to identify training gaps and coordinate training activities accordingly.
Ensure training content including job aids and visual aids are updated regularly so that the content is always current accurate and relevant.
Ensure training result is trackable sustainable achieving goal and strategy.
Use a metrics approach to evaluate and continuously improve training effectiveness.
Work with global training delivery teams to implement new training environments of the highest standards
Collaborate with domestic and international stakeholders as Japans training team representative while always listening to local customers associates and regional trainers and respecting both countries cultures
PM
A day in the life
30%: Team members performance management and coaching people management
20%: Training program management leading and managing new project
20%: Training effect measurement needs analysis
15%: Training plan and schedule development resource planning
10%: Stake holder managements and meetings
30%:
20%:
20%:
15%:
10%:
Excellent oral and verbal fluent Japanese and business English
5 years of related professional experience in training or customer service filed
Exceptional writing skills and significant experience in defining content strategy
Active communicator and ability to influence others
Demonstrated people management role of a content development team
Applied knowledge of information architecture
Analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
Experience working effectively on a cross-functional multi-lingual team
Ability to multitask in a fast-paced technical environment
Demonstrated people management experience of a content development team
5
Candidates must be flexible to work a variety of hours as business demands.
Other foreign languages such as Chinese or Korean is a plus.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon/CSJP/CNCS
Key job responsibilities
Manage training team across 3 sites in Japan and 3 sites in China which help Japanese Customers who use beyond boarders.
Work with Global team Recruitment Operations and PM teams to map training needs and training resources develop a training plan and coordinate operations training activities for new joiners.
Constantly work with operations teams to identify training gaps and coordinate training activities accordingly.
Ensure training content including job aids and visual aids are updated regularly so that the content is always current accurate and relevant.
Ensure training result is trackable sustainable achieving goal and strategy.
Use a metrics approach to evaluate and continuously improve training effectiveness.
Work with global training delivery teams to implement new training environments of the highest standards
Collaborate with domestic and international stakeholders as Japans training team representative while always listening to local customers associates and regional trainers and respecting both countries cultures
PM
A day in the life
30%: Team members performance management and coaching people management
20%: Training program management leading and managing new project
20%: Training effect measurement needs analysis
15%: Training plan and schedule development resource planning
10%: Stake holder managements and meetings
30%:
20%:
20%:
15%:
10%:
Excellent oral and verbal fluent Japanese and business English
5 years of related professional experience in training or customer service filed
Exceptional writing skills and significant experience in defining content strategy
Active communicator and ability to influence others
Demonstrated people management role of a content development team
Applied knowledge of information architecture
Analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
Experience working effectively on a cross-functional multi-lingual team
Ability to multitask in a fast-paced technical environment
Demonstrated people management experience of a content development team
5
Candidates must be flexible to work a variety of hours as business demands.
Other foreign languages such as Chinese or Korean is a plus.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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