Manager of Communications, Manulife Canada
Manager of Communications, Manulife Canada
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Job Description
Reporting to the Director of Communications the Manager of Communications will be responsible for building and executing integrated communications strategies that support the visibility engagement and business goals of the Canadian Segment.
This role will primarily support Canadian Segment business units including Group Benefits Individual Insurance Manulife Bank and Affinity through bilingual communications leading French-language outreach and considerations along with English support as needed. The role will also support the Quebec market and its Regional Vice President ensuring alignment with national communications strategies while addressing specific regional priorities nuances and stakeholder needs.
The successful candidate will work closely with other members of the Canada Segment Communications team as well as with Global Communications Practice Areas (media relations events thought leadership issues management content) to drive initiatives forward and ensure continuous improvement.
Position Responsibilities:
Canadian Segment Business Unit Support
These responsibilities represent approximately three-quarters of the roles focus.
Primarily support Canadian Segment business units with bilingual communications leading French-language efforts and providing English-language support as needed while ensuring alignment with overall segment and enterprise goals.
Support and manage media relations by proactively identifying storytelling opportunities drafting clear and engaging media materials and messaging preparing spokespersons for interviews and collaborating with the media relations team to handle inquiries and maintain strong relationships with the media.
Coordinate and execute effective internal communications for the assigned business unitsincluding intranet content executive messages newsletters and town hallsto foster employee engagement ensure clarity and consistency and align colleagues with business priorities culture and strategy.
Build strong partnerships and trusted relationships with stakeholders across the Canadian Segment and globally ensuring colleagues are consistently informed engaged and connected to our mission values and strategic direction.
Monitor evaluate and refine communication strategies to continually enhance their effectiveness and impact.
Quebec Market Support
Support the Quebec market and Regional Vice Presidentby developing and executing tailored communications that reflect regional business priorities language requirements and cultural nuances ensuring alignment with national strategies.
Internal communications: Manage Quebec-specific internal communication channels such as intranet content executive messages newsletters and town halls to engage and inform regional employees while fostering a strong sense of connection to Manulife Canadas mission culture and national colleague community.
External communications: Support Quebec-specific media relations effortsbuilding and maintaining relationships with key French-language media supporting proactive storytelling opportunities and helping manage reactive media inquiries in collaboration with the Canada media relations team.
Required Qualifications:
Bachelors degree in communications marketing journalism or related field.
Fully bilingual (French and English) with the ability to confidently and credibly deliver verbal and written communications in both languages as this role directly supports the Quebec market and its Regional Vice President.
Six plus years of relevant experience in internal and external communications ideally within a publicly traded or financial services organization.
Experience across multiple communications disciplines (e.g. strategy communication transformation messaging engagement people and culture brand issues management storytelling).
Proven ability to navigate complex stakeholder environments and work within a global matrix structure.
Self-starter with a proactive mindset creative thinking and openness to innovation.
Strong organizational and project management skills with the ability to manage multiple priorities and meet tight deadlines.
Professionalism in handling confidential information.
A collaborative team player who is flexible and willing to support broader team initiatives.
Ability to think strategically while also executing with attention to detail.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
#LI-Hybrid
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Montreal QuebecWorking Arrangement
Salary range is expected to be between
$83250.00 CAD - $149850.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Manager
Employment Type
Full-Time
