Customer Care and Fabrication Intake Specialist

The Customer Care & Fabrication Intake Specialist is responsible for day-to-day fabrication activities in a customer facing environment with the goal of driving excellence in the building of custom-made upper limb prosthetic devices.

Responsibilities

• Maintain a solid product and fabrication knowledge to support both external customers and internal team members.

• Independently manage all incoming and outgoing fabrication work including working with key stakeholders (sales clinical fabrication and customers) to ensure proper timely completion of work and all areas of the business are represented in fabrication.

• Independently prioritize work based on fabrication capacity and key stakeholder requests and update internal team members on current and expected lead times for fabrication.

• Become the one main contact for all customer interactions regarding fabrication.

• Interact with customer to help complete fabrication order forms and discuss basic fabrication techniques and capabilities of the Ohio fabrication facility. This interaction includes confirmation emails and projected job completion dates on any incoming fabrication work.

• Onboard and train new customers on fabrication capabilities the fabrication process and requirements for successful job intake

• Interact with Enterprise Resource Planning software to facilitate timely production of upper-limb prosthetic devices.

• Converts Sales Quotations to Sales Orders

• Create Manufacturing Orders that align with Sales Orders.

• Confirm shipping location and shipping speed with customer to ensure accuracy.

• Ensuring due dates are aligned with Sales/Clinical Support team for patient deliveries.

• Interact with customers to maintain intimate knowledge of complex internal and external customer requests. This will involve orchestrating the receipt of fabrication forms impressions third party components and information such as emails.

• Identify the qualities of a prosthesis and compare them to previously established quotes.

• Develop thorough knowledge of product line to be able to educate customers on proper care and use of device and avoid damage to the prosthesis resulting in service and repair.

• Interaction with technicians and Fabrication Lead to maintain awareness of work in progress timely completion of fabrication jobs and coordinate unexpected delays with customers.

• Provide the Customer with the progression of their fabrication job including shipment details with tracking number included and thank you to customer for their partnership etc.

Desired Traits

• Strong communicator with the ability to work collaboratively with others.

• High energy strong self-disciplined work ethic self-motivation.

• Strong organizational planning and time management skills

Qualifications

• High School diploma or GED.

• Preferred 3 years experience working in a customer facing role.

• Strong computer skills (MS Excel Word Teams Outlook and SalesForce).

Physical Requirements:

While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision color vision and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The US base hourly range for this full-time position is $22.83 - $28.00 benefits. Our salary ranges are determined by role level and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only and do not include bonus equity or benefits.

Benefits we offer:

• Referral Bonuses

• Paid Sick and Vacation time

• We provide a flexible work environment to offer work/life balance

• 401(k) plan with company match

• Medical dental and vision insurance

• Wellness Program - Save up to 30% in your medical premiums

• Company Paid Life Insurance

• Affordable Short- & Long-Term Disability Insurance

• Affordable Accidental and Critical Illness Insurance

• 10 Paid holidays

• Give Back Program Paid time off to Volunteer

• Tuition Reimbursement

• Annual Performance Reviews

• And Much More

ssur is a leading global provider of prosthetics and bracing and supports solutions.

Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.