Manager, Patient Outreach
Manager, Patient Outreach
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Salary Not Disclosed
1 Vacancy
Job Description
Summary:
ForMotion Clinics is seeking a highly motivated and experienced Manager of Patient Outreach to join our growing team. This is a critical new role that will be instrumental in driving patient engagement retention and growth for our organization. This individual will lead all proactive outreach efforts to both existing and new patients oversee our business development initiatives and ensure exceptional patient satisfaction.
Responsibilities:
Patient Re-engagement: Develop and implement strategies for proactive outreach to existing patients encouraging them to return for follow-up appointments every six months.
New Patient Onboarding: Design and manage effective outreach programs to ensure new patients successfully onboard and integrate into ForMotion Clinics.
Patient Retention & Satisfaction: Oversee all aspects of patient retention and satisfaction developing initiatives to enhance the overall patient experience and build long-term loyalty.
Business Development Team Leadership: Lead manage and mentor the business development team which is responsible for outside sales identifying new patient sources and cultivating strong relationships with hospitals and surgeons to drive referrals to ForMotion Clinics.
Contact Center Scripting: Develop test and maintain effective call scripts and communication protocols for the patient outreach contact center ensuring consistent messaging and optimal patient engagement.
Key Performance Indicator (KPI) Management: Establish track analyze and communicate key performance indicators related to patient outreach admissions retention and business development using data to inform strategic decisions.
Strategic Planning: Contribute to the development and execution of strategic plans for patient growth and outreach aligning with the overall goals of ForMotion Clinics.
Cross-functional Collaboration: Collaborate closely with clinical teams marketing and other departments to ensure a seamless and integrated patient journey.
Perform other duties as assigned.
Qualifications:
Education:
Bachelors degree in healthcare administration business marketing or a related field. Masters degree preferred.
Minimum of 10 years of progressive experience in healthcare operations patient relations sales or business development with at least 5 years in a leadership or management role. One to three years of healthcare experience preferred
Skills:
Proven track record of success in patient acquisition retention and satisfaction within a healthcare setting.
Demonstrated ability to lead and motivate a high-performing team.
Strong understanding of sales principles and experience managing an outside sales or business development team.
Experience in developing implementing and optimizing contact center scripts and communication strategies.
Excellent communication interpersonal and presentation skills.
Analytical mindset with the ability to interpret data identify trends and make data-driven decisions.
Intermediate skill in MS Office (Word Excel PowerPoint Outlook Visio) and CRM type systems.
Embla Medical is committed to sustainable business practices and renowned for positively impacting peoples health and well-being
Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job.
Embla Medicals equal opportunity policy prohibits all discrimination (based on race color creed sex religion marital status age national origin or ancestry physical disability mental disability military service pregnancy child birth or related medical condition actual or perceived sexual orientation or any other consideration made unlawful by local laws around the world).
Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical including supervisors and co-workers.
Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.
Required Experience:
Manager
Employment Type
Full-Time
