Account Manager

Account Manager

Company Summary

LCPtracker Inc. is a cloud-based software (SaaS) provider specializing in labor compliance for public works construction projects. Headquartered in Orange CA with offices in New Braunfels TX and Fenton MI LCPtracker helps government agencies and prime contractors meet Davis-Bacon/prevailing wage compliance requirements on projects backed by federal state and/or local funding.

Thousands of clients and over 100000 contractors use LCPtracker for their certified payroll and construction site compliance needs.

LCPtracker has been recognized year after year since 2017 as one of the Best Places to Work in Orange County by the Orange County Register.

Position Summary

The Account Manager performs inside selling activities to existing LCPtracker Inc. clientsupsellopportunity generation and general account management duties forLCPtrackersprimary product line LCPtracker Pro along with supplementary product suites. This positionreportsto the Manager of Account Management.

Primary Duties and Responsibilities

• Manages the sale of products or services for assigned existing clients and provides quality service to the client that enables the organization to meet the clients expectations

• Communicatesfrequentlywithclient replies to questions recommendsproductsor services and handles client concerns

• Provides relationship management escalation management and technical advisement playinga major rolein existing (recurring)customer facingactivities

• The Account Manager will need to build relationships with existing clients to encourage and up sell repeat business opportunities.

• Sales prospecting (for increases/upsells) via multiple activities such as emails sales calls web presentations networking

• Promotion of LCPtracker products

• Preparation of with the development of proposals respond to written questions/client requests and conduct web and occasional face-to-face sales presentations for existing customers

• Create a pipeline of renewals andupsellssufficient to meet quarterly/annual quota requirements

• MeticulouslyutilizesCRM system and computer hardware/software to enhance productivity

• Manage customer renewalprocessincluding contracting contractnegotiationsand facilitation with sales leadership legal and customer success teams

• Participate in some local regional or national trade shows and educational conferences.

• Other Duties: Please note this job description is not designed to cover or contain a comprehensivelistingof activities duties or responsibilities that are required of the employee for this responsibilities and activities may change at any time with or without notice.

Core Competencies

• Confidentiality: This role may be privy to confidential and/or sensitive information. Mustdemonstrateintegrity inmaintainingconfidential and sensitive information and strict adherence to organizational policies and procedures.

• Communication Proficiency: Uses friendly and proficient communication to interact with a wide range of peoplefrequentlyexchanging information about office operations.

• Flexibility: Ability to listen learn communicate negotiate and problem solve.

• Time Management: Must manage their own time using an electronic calendar in an email program to set meetings to request others to attend and to coordinate their responses. Responds to requests for attendance at various meetings.

• Technical Capacity:Proficiencywith many kinds of office equipment software and technology that is used or managed.

• Initiative and Proactivity: Correctlyanticipatesa need volunteers readily and acts without being told to do so. Bringsnew ideasto the company. Undertakes self-development activities; seeks increased responsibilities; takes calculated risks;looks for and takes advantage of opportunities; asks for and offers help when needed.

• Drive for Results: Is goal-oriented;maintainsfocus on theobjective.

• Problem Solving Personal Judgment:Identifiesand resolves problemsin a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Solicits and applies feedback.

• Quality Management: Looks for ways to improve and promote quality;demonstratesaccuracy and thoroughness. Does not cut corners; monitors work to ensure quality; applies feedback to improve performance.

Education and Experience

Required Education and Experience

• 1 Year in in sales (SaaS preferred)

• Associates degree in businessor related field (or relevant experience in lieu of)

Preferred Education and Experience

• Software Sales (SaaS) Experience

• Salesforce CRM experience

• Microsoft Office products. (Word Excel PowerPoint)

• Experience in the Public State and Local Government sectors

Work Environment

This position performs its duties on site from our Fenton MI office. This positionoperatesin a professional office environmentand roleroutinely uses standard office equipment such as computers phones mobile devices photocopiers filing cabinets and fax machines.

Physical Requirements

While performing the functions of this job the employeeis regularly required tosit;frequentlyrequiredto talk and hear use hands and fingers to type scroll and use computer equipment. The employee is required to have close visual acuity to perform an activitysuchas:preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection of text/data in both print and electronic forms.
Ability to lift and move up to 25 pounds.

Position Type and Expected Hours of Work

This is a full-time exempt position. Days/hours worked are dependent on the workload at the time. General availability and presence in theoffice isexpected during regular business hours Monday-Friday. However some flexibility is allowed. Occasional evening and weekend work may berequiredas job duties demand.

Travel

There isnoa slight/moderate travel requirement for this position. Travel includes client visits sales roadshowsvisitremote office(s)attendconferences/industry events etc. Attendance at our corporate Staff Retreat isrequired. This event is a 2-3-day retreat. Attendance at our annual User Conference as assigned.

Salary Range

Account Manager I Rate $22 to $26 per hour benefits

Payoffered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Benefits

Along with competitive pay as a full-time LCPtracker employee you are eligible for the following benefits:

Paid Time Off

10 Paid Holidays

Phantom Stock

401k Plan with up to 4% company match

Medical Benefits (Health Vision and Dental)

Life Insurance

LTD & STD

Employee discounts andperksprogram

LCPtracker participates in the E-Verify Program. E-Verify is an internet-based systemoperatedby the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individuals employment eligibility to work in the United States. View the attached notices available in English and Spanish forimportant informationregardingthe E-Verify program. E-Verify Notice (PDF); Right to Work Notice (PDF)

LCPtracker Inc. is an equal opportunity employer of all qualifiedindividuals;including minorities women veterans and individuals with disabilities and regardless of sexual orientation or gender identity. LCPtracker Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with all federal state and local ordinances.

LCPtracker is committed to the full inclusion of all qualified keeping with our commitment LCPtracker will take steps toassurethat people with disabilities if reasonable accommodation isrequiredto fullyparticipatein the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact the LCPtracker Human Resources Department at

Core Competencies

• Confidentiality: This role may be privy to confidential and/or sensitive information. Mustdemonstrateintegrity inmaintainingconfidential and sensitive information and strict adherence to organizational policies and procedures.

• Communication Proficiency: Uses friendly and proficient communication to interact with a wide range of peoplefrequentlyexchanging information about office operations.

• Flexibility: Ability to listen learn communicate negotiate and problem solve.

• Time Management: Must manage their own time using an electronic calendar in an email program to set meetings to request others to attend and to coordinate their responses. Responds to requests for attendance at various meetings.

• Technical Capacity:Proficiencywith many kinds of office equipment software and technology that is used or managed.

• Initiative and Proactivity: Correctlyanticipatesa need volunteers readily and acts without being told to do so. Bringsnew ideasto the company. Undertakes self-development activities; seeks increased responsibilities; takes calculated risks;looks for and takes advantage of opportunities; asks for and offers help when needed.

• Drive for Results: Is goal-oriented;maintainsfocus on theobjective.

• Problem Solving Personal Judgment:Identifiesand resolves problemsin a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Solicits and applies feedback.

• Quality Management: Looks for ways to improve and promote quality;demonstratesaccuracy and thoroughness. Does not cut corners; monitors work to ensure quality; applies feedback to improve performance.

Education and Experience

Required Education and Experience

• 1 Year in in sales (SaaS preferred)

• Associates degree in businessor related field (or relevant experience in lieu of)

Preferred Education and Experience

• Software Sales (SaaS) Experience

• Salesforce CRM experience

• Microsoft Office products. (Word Excel PowerPoint)

• Experience in the Public State and Local Government sectors