Executive Director, NPS Content Planning & Standards

Job Description Summary

This position will be located at the East Hanover NJ site and will not have the ability to be located remotely.

Up to 27 potential launches expected in the next 5 years at Novartis. The Novartis Patient Support team is at the forefront of transforming how the industry helps patients get access to treatment. Do you want to be part of a team that puts patients first with a strong focus on reimagining patient-centric initiatives Wed love to hear from you.

The Executive Director NPS Content Planning & Standards will be responsible for design-ing and delivering the best omni-channel content experiences for patients practices and in-ternal customers. This individual will lead the Content Planning & Execution organization and will be responsible for designing building and delivering enterprise content on our NPS plat-forms to provide the best patient support to our customers including start forms emails fax-es text messages websites call materials field materials print and digital materials etc.

The role will translate very complex reimbursement information into simplified key messages that are intuitive to understand and meet the needs of our customers thereby delivering the best experience design. To do this successfully this individual will bring a strong customer voice into all key enterprise content design decisions. This individual will also possess a deep understanding of our NPS programs technology processes and operations.

Job Description

Key Responsibilities:

• Lead and manage the performance of the NPS Content Planning & Standards organization (6-8 FTEs) by demonstrating a very strong understanding of patient services including business processes technology landscape operational flows program design and operational challenges.
• Demonstrate deep understanding of the patient services landscape including Benefit Investigation Prior Authorization Co-pay patient & practice authorizations consent / opt-outs and ongoing refill management solutions for all product archetypes.
• Single point of accountability for today and tomorrows content design development and approval (MAP/FUSE) of all NPS enterprise content / templates including start forms emails faxes text messages websites call materials field materials print and digital materials etc.
• Partner with NPS Experience Design team to user testing capabilities to inform simple and seamless content experiences that deliver against NPS strategic imperatives.
• Responsible for design measurement and integration of voice of customer (VOC) into all NPS content experiences.
• Manage department budget and resources including third-party agencies relationships and deliverables; Creatively solve for missing information using internal and external sources.
• increase awareness and expertise of content design best practices standards and methods leading to more effective business management.

Essential Requirements:

• BA degree MBA or advanced degree preferred.
• 10 years of pharmaceutical biotech or healthcare industry
• Minimum of 2 years of experience in patient services and reimbursement operations either in Pharma or at reimbursement HUBs
• Demonstrated understanding within the Patient services technology landscape.
• Product management experience in delivering customer service experience by leveraging omni-channel technologies.
• Demonstrated ability to design develop and deliver content and template to patients and customers.
• Business acumen - ability to link multiple insights across brands and channels to generate insights prioritize business questions and develop effective recommendations.
• Agency leadership experience required.

The pay range for this position at commencement of employment is expected to be between: $214900.00 and $399100.00/year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a sign-on bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion sex national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please send an e-mail to or call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Salary Range

$214900.00 - $399100.00

Skills Desired

Agility Asset Management Business Strategy Commercial Excellence Cross-Functional Collaboration Customer Orientation Digital Marketing Healthcare Sector Understanding Influencing Skills Inspirational Leadership Marketing Strategy Medical Affairs Negotiation Skills People Management Priority Disease Areas Expertise Product Lifecycle Management (PLM) Product Marketing Product Positioning Product Strategy Revenue Growth Stakeholder Engagement Stakeholder Management Strategic Partnerships Value Propositions