Brokerage Support Officer. Permanent Full Time - Flexible Location
Brokerage Support Officer. Permanent Full Time - Flexible Location
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Job Description
About the Role
As a Brokerage Support Officer you will work closely with managers coordinators and the intake services team to ensure the effective delivery of brokerage support services tailored to the needs of our Aged Care clients.
We have two opportunities available: one Permanent Full-Time position and one 6-Month Maximum Term Full-Time position. This role is ideal for individuals who thrive in a fast-paced team-oriented environment and are passionate about making a positive impact in the aged care sector.
The successful candidates will demonstrate strong administrative and organisational skills high computer literacy and a professional approach to customer service and communication.
Key Responsibilities
- Develop and maintain relationships with key stakeholders
- Support induction processes for new brokering partners
- Ensure brokerage service agreements are relevant current and compliant
- Receive track and respond in a timely manner to enquiries from internal and external stakeholders
- Maintain an effective and efficient records management system and brokerage register
- Keep up to date with knowledge of program funding guidelines requirements and processes
- Assist with invoice acquittals for brokered services
Skills & Experience
- Strong written and verbal communication skills
- Experience in the collection and analysis of client or customer information
- Ability to manage competing priorities within a high-volume work environment
- An ability to develop and maintain positive working relationships
- Commitment to supporting and promoting the individual needs of the people we support
Successful candidates will be required to clear probity checks including National Criminal History Record Check and complete an Aged Care Statutory Declaration.
About the Organisation
Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every clients individual needs and interests our personalised in-home Aged Care services focus on empowering every person to maintain their home comforts health and connections within their community.
Life Without Barriers is a leading social purpose organisation of 8000 employees working in more than 500 communities across Australia. We support children young people and families people with disability older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.
We want to employ people who reflect the diversity of our clients to ensure we can support each clients individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
Benefits
- Thorough induction program
- Career pathways across a national organisation
- Attractive remuneration package with a monthly rostered day off (Think 12 extra long weekends a year!)
- Remote working opportunity where you can work from home and be based anywhere in Australia
- Receive up to $15900 of your annual salary tax-free through Salary Packaging increasing your take-home pay
- Access to Fitness Passport workplace health and fitness program that gives you and your family access to a choice of gyms and pools across your area
How to Apply
Include your resume and covering letter in one document click Apply and follow the prompts. For any enquiries please contact Rianne Gifford at
Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit for information on our access and inclusion work and how to contact us directly.
Applications close at midnight on Monday the 8th of September 2025.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
