Asst Dir, One-Stop Welcome Ctr
Asst Dir, One-Stop Welcome Ctr
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Job Description
This position will remain open until filled. This opportunity is available at the York Campus and will provide service at the Gettysburg Campus.
Job Summary: TheWelcome Centerprovides a progressive and simplified student experience to support successful enrollment retention and completion. By assisting with information essential services and the removal of barriers these employees serve to encourage students and smooth the path for continued progress at HACC.
This position is responsible for day-to-day activities and staff of the cross-functional One Stop unit at assigned campus locations. This position ensures excellence in walk-in phone and virtual environments by cultivating an atmosphere of student success-focused service and safeguards institutional compliance and security.
Minimum Qualifications:
Bachelors Degree and 3 years related experience or a combination of experience and education sufficient to successfully perform the essential duties of the job.
Licensing Requirements: Valid drivers license.
Please note that this position is required to comply with PA Act 15. You will need to present completed clearances and training certificates at the time of hire. Please visit scroll to PA Act 15 Clearances) for more information.
Hiring Range:$44213 - $55267.
Job Specific Task List:
- Proactively ensures a high quality first impression of the College by providing a welcoming supportive and encouraging atmosphere for each individual seeking assistance; demonstrates sound knowledge advocacy and professional judgment to address inquiries related to admissions advising billing/cashiering financial aid records and registration and Workforce Development related inquiries. - (Essential)
- Hires trains mentors and supervises an enthusiastic team; develops and implements work schedules and support for staff at assigned locations; cultivates relationships that secure commitment and trust; effectively organizes analyzes and prioritizes work; trains guides assigns distributes and monitors the work of staff; mentors new staff and provides ongoing guidance; coordinates with director to create and maintain staff training manuals; assists with budget planning allocation of resources and planning for the needs of the department. - (Essential)
- Demonstrates a positive attitude and approach to maintain a professional welcoming office environment that is representative of a quality HACC education; ensures excellence in timely communications; resolves problems and issues by researching concerns and determines course of action; makes independent determinations decisions and recommendations; refers issues to appropriate college resource when necessary. - (Essential)
- Regularly staffs a work station in assigned locations including but not limited to covering employee breaks unexpected leaves scheduled vacations and other forms of leave as well as supplementing the work of the specialist during busy periods. - (Essential)
- Assists with outreach to prospective and current students in support of the Colleges comprehensive strategic plan to recruit retain and serve a vibrant and diverse student body; monitors communication channels to ensure inquiries and requests are addressed in a timely manner - (Essential)
- Resolves problems and issues referred by staff; researches issues and determines course of action; makes independent determinations decisions and recommendations; refers issues to appropriate College resource when necessary. - (Essential)
- Works closely with staff to provide various types of enrollment verifications; makes decisions based on Banner documentation and external documentation regarding enrollment status and college performance; provides appropriate academic record information when necessary. - (Essential)
- Assists with College-wide initiatives and projects which support the Colleges strategic enrollment goals; works collaboratively with College subject-matter experts including financial aid academic affairs advising admissions registrar veterans affairs and others as appropriate. - (Essential)
- Monitors phone traffic for the department at assigned location(s); ensures staff is logged into the telephone queue; handles difficult customer calls; functions as the third tier of support when an upset customer wants to speak with staff in a leadership role; determines when to escalate a situation to the director. - (Essential)
- Travels to various locations to conduct and participate in meetings and trainings; evening and occasional weekend hours may be required. - (Essential)
- Performs other duties as assigned. - (Standard)
Job Type:Fulltime Exempt
If part time hours per week:N/A
Our Purpose: Learning for all; learning for life.
Our Core Values: A Circle of Caring
Caring by Creating Our Future Together
- We work together to shape and build our preferred future.
- We encourage and celebrate creativity and innovation.
- We set high goals and strive to achieve them.
- We strive to provide exceptional service to all who help shape our future.
Caring for Each Other
- We are gateways to student success and opportunity.
- We promote respect collegiality and equity-mindedness in all we say and do.
- We nurture awareness and cultural sensitivity to create a climate of trust.
- We are growth-minded believing that each of us is capable of learning developing and growing to support our mission.
Caring by Doing What is Right
- We are honest and hold each other and ourselves to the highest ethical standards.
- We provide the most accurate information available in all communications.
- We are transparent about our decisions as individuals and teams.
- We embrace broad engagement in the shared governance process.
Employment Type
Full Time
