Benefits Advocate
Benefits Advocate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Who We Are
As the largest independent agency in Texas were proud to be known for our exceptional values-based culture and are consistently recognized as one of the best places to work. We believe this serves as a reflection of our excellent client service our philanthropic efforts focus on employee well-being sound financial management and a bright prospect for the future.
Role Summary
The Benefit Advocate is the first point of contact for employees and HR partners serving as a trusted resource to help them understand use and navigate their employee closely with Account Executives Account Managers and Account Associates the Benefit Advocate manages eligibility billing and claims inquiries and provides day-to-day support and education that drives employee satisfaction and client retention.
What You Will Do
- Manage dedicated service inboxes (e.g. Premium accounts) triaging and resolving inquiries within service standards escalating to the Account Management Team when needed.
- Liaise with carriers TPAs and vendors to troubleshoot issues and ensure resolution in a timely accurate and professional manner.
- Conduct regular audits (e.g. weekly Employee Navigator checks) to identify and resolve missing information or discrepancies.
- Maintain access and portal setups with carriers TPAs and vendors.
- Process and oversee eligibility updates: new hires terminations address changes COBRA updates and Qualified Life Events (QLEs).
- Support Account Managers with compliance deliverables and client documentation requests (e.g. 90-Day/Keating forms).
- Minimum 2 years experience in Group Benefits working on the agency side or the carrier side or comparable experience preferred.
- Texas Life & Health License is required or must obtain after employment.
- Bachelors degree preferred or equivalent experience.
- A foundational understanding of Microsoft Office; comfortable with modern technology
- Must be able to work independently and build strong client and company relationships.
- Bilingual English/Spanish a plus.
What You Will Experience
- Casual Friday every day
- Competitive compensation package
- Professional development for career growth
- Generous time-off allowance as well as major holidays
- Comprehensive benefit selection including matching 401k
- Gym membership reimbursement
- Support for work/life integration with flexible hybrid option available. Location will be in our Fort Worth office.
Hotchkiss is an EOE and drug-free workplace. All applicants must be authorized to work in and currently reside in the United States.
NO AGENCIES OR 3RD PARTY INQUIRIES
Required Experience:
Junior IC
Employment Type
Full-Time
