Implementation Manager
Implementation Manager
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Job Description
The Implementation Manager is responsible for leading the successful onboarding configuration and adoption of our platform for new clients. This role bridges the gap between sales product and customer success by ensuring smooth transitions efficient project execution and long-term customer satisfaction. The ideal candidate has experience working in SAAS customer implementations is detail-oriented highly organized and skilled at managing multiple stakeholders across complex projects.
YOUR LIFE AT HAKU
Our state of the art stunning offices overlooking Biscayne Bay in Miami are home to a diverse thoughtful and dynamic group of passionate professionals. We love solving challenges fostering strong relationships with our customers creating innovative technology and winning together as a team - we think youll love it too.
As a Team Member Youll Be Eligible To Benefit From:
- Flexible PTO paid holidays
- Top-quality benefits package (Health Dental Vision STD LTD and Life Insurance)
- 401k with employer matching (after 90 days)
- Hybrid work model (after 90 days)
- Parental Leave: paid parental leave for birthing and non-birthing parents (after 1 year)
- Professional Development Reimbursement (after 6 months)
- Monthly credit towards wellness activities (gym meal plans mental health costs)
- Free access to wellness subscriptions mental health and financial planning platforms
- Discounted rates for pet insurance and voluntary life insurance and exclusive employee discounts through Perkspot
- Company-paid parking in the heart of Brickell
- State-of-the-art Apple computer and accessories
- Wellness activities happy hours and company-wide fun events
- Top-of-the-line office facilities including an on-site gym and wellness center fully stocked kitchen and more
WHAT YOULL DO
Project Management
Lead end-to-end implementation projects from kickoff through go-live and transition to Customer Experience team.
Develop and manage project plans timelines milestones and deliverables.
Monitor risks issues and dependencies ensuring proactive mitigation.
Client Onboarding & Relationship Management
Serve as the primary point of contact for new clients during implementation.
Translate client requirements into actionable system configurations and workflows.
Provide training best practices and ongoing guidance to ensure client readiness.
Cross-Functional Collaboration
Partner with Sales to ensure smooth handoff and clear expectations.
Collaborate with Product Engineering and Support teams to resolve technical issues and drive solutions.
Work closely with Customer Experience to ensure a seamless transition post-implementation.
Process & Continuous Improvement
- Work with the Implementation Director to improve implementation processes to drive consistency and efficiency.
Gather client feedback to identify opportunities for product enhancements.
Contribute to documentation playbooks and internal knowledge sharing.
WHO YOU ARE
Experience
35 years of project management client services or implementation experience (in SaaS).
Proven track record of managing multiple projects with varying complexity and timelines.
Skills
Strong project management skills with knowledge of methodologies (Agile Waterfall or hybrid).
Excellent communication and presentation skills with the ability to engage technical and non-technical stakeholders.
Analytical mindset with problem-solving abilities.
Ability to balance customer advocacy with organizational priorities.
Tools
Familiarity with CRM project management and collaboration tools (e.g. Salesforce Asana Jira Google Sheets Slack).
Proficiency in Microsoft Office Suite and/or Google Workspace.
MORE ABOUT HAKU
haku is a state-of-the-art technology platform that powers world-renowned events. Our SaaS product equips event organizers of all sizes with an impactful business platform that enables them to plan organize promote and execute their events. The bulk of our customers make up the enterprise tier of our market and include organizations like the Marine Corps Marathon runDisney The Philadelphia Eagles the Bank of America Chicago Marathon the Big Sur Marathon Team in Training Lexus Corporate Run and many more.
Were proud to be a minority-owned business and an equal-opportunity employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. Our vision as an employer is to establish a work environment where everyone is welcome and anyone has the right to succeed
For more information about our company please visit our website at Us: LinkedIn Instagram Facebook Twitter
Required Experience:
Manager
Employment Type
Full-Time
