Adoption Insight Specialist

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.

CV

Please note that interviews for this position will be conducted in both Japanese and English.Applicants are required to submit an English-language CV when applying.

SAPSAP HANA

SAP

SAPGlobal Adoption & Experience CoEGA&XSAP

Adoption Insights & ServicesAISSAPSAP

• IT3

COMPANY DESCRIPTION

We empower people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably adapt continuously and grow sustainably.

At SAP we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. Here you work alongside creative thinkers who share your interests while turning big ideas into reality for our customers. With innovative job training mentors to help you grow and the flexibility to balance your work and personal life youre able to build your career. Its no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.

PURPOSE AND OBJECTIVES

The SAP Global Adoption & Experience CoE (GA&X)organization plays a pivotal role in safeguarding SAPs intellectual property all while prioritizing an exceptional customer experience. Our mission is to offer tools and services for license audit and compliance that are not only reliable and predictable but also transparent and consistent across the globe.

Within the GA&Xframework the Adoption Insights & Services (AIS) division stands out as a Centre of Excellence. We provide premium utilization services including Premium Engagements like Concierge Audit Transformation and Customer Measurement Services. Our goal is to ensure that all customers are equipped with the appropriate licenses fostering effective license management practices. Moreover we are committed to the adoption metering and consumption of SAP licenses ensuring that our customers can maximize their investments in SAP solutions.

To achieve this we actively engage in the adoption process guiding customers through the integration and effective use of their SAP licenses. Our metering services are designed to accurately track license usage providing valuable insights into consumption patterns. This allows us to offer tailored advice on how to optimize license utilization ensuring that our customers are not only compliant but also able to leverage their SAP software in the most efficient way possible. Furthermore we serve as a dependable and trusted advisor guiding our customers through their transformation journey toward SAP Cloud.

We also place a strong emphasis on transparency and education offering enablement programs for both customers and internal stakeholders. These initiatives are designed to demystify the complexities of SAP licensing and empower users with the knowledge and tools they need to manage their licenses proactively.

KEY RESPONSIBILITIES & TASKS

• Contributes and works on sub projects and activities with moderate level of complexity as SAP Trusted Authorization Review (STAR) Customer Measurement Services remote and onsite audits Digital Access Evaluation Services and supplementary Audit Services with a focus on increasing license adoption metering and consumption.

• Collaborate with colleagues to deliver Premium Services including global engagements and support the team in achieving excellence in service delivery.

• Perform noncomplex license audits and customer measurement or enablement services assisting customers and sales teams with licensing or measurement inquiries and challenges.

• Assist projects with multiple stakeholders responsible for delivery of outcome of assigned sub projects contributes to milestones.

• Stay abreast of the latest trends in license measurement and adoption leveraging historical experience to support the development of innovative methods and practices within the GA&Xcommunity.

• Proactively identify and address issues with tools or processes and recommend actionable solutions to enhance efficiency and effectiveness.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

• Educational Background: A bachelors degree in economics Information Technology or a related field is required. This foundational education will support the analytical and technical demands of the role.

• Experience: Candidates must bring a minimum of 3 years of professional experienceideally within areas related to license management software asset management or IT services.

• Analytical Expertise: Analytical abilities are essential. You should be adept at dissecting issues and employing logical problem-solving strategies to address challenges efficiently.

• Communication Skills: Be a clear communicator in a way that others can understand within defined processes & policies. Full proficiency in Japanese mastery of written and verbal English is non-negotiable and proficiency in other languagesis highly regarded enhancing our teams ability to engage with a diverse client base.

• Technical Insight: strong competence with various tools procedures programming languages used to accomplish the job.

• Industry Knowledge: An understanding of Major software vendersLicensing and Pricing mechanisms is advantageous but not required. This knowledge will provide a solid foundation for managing licensing engagements and advising clients accurately.

WORK EXPERIENCE

• Relevant Expertise: A robust background in IT software development consulting or compliance is required showcasing the ability to navigate technical and regulatory aspects of the role.

• Internal Networking: A well-established network within various organizations is important reflecting the ability to collaborate and leverage internal resources.

• Global Exposure: Experience working in international contexts is highly valued indicating adaptability and a global perspective in professional settings.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 410214 Work Area: Sales Support Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid.