Fees and Student Support Officer
Fees and Student Support Officer
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Job Description
Grade UE05: 29588 - 33951 per annum
USG / Registry Services / Student Support Operations
Full time: 35 hours per week
Fixed-term: 12 months
The Opportunity:
Registry Services are looking for a customer-focused and detail-oriented Fees and Student Support Officer with good numeracy skills. The post holder will assist the Fees and Student Support Managers in the processing of fee assessment enquiries and applications ensure all tuition fees research costs and other related fees are assessed recorded and extracted accurately. They will also assist with the administration and processing of the US federal and private financial aid to ensure the University meets compliance requirements including origination of loans validation of attendance processing entrance and exit counselling and ensure the accurate transmission of student support information to the Student Loans Company (SLC) and the Student Award Agency Scotland (SAAS).
Your skills and attributes for success:
- Educated to Higher Grade level (or equivalent) with relevant experience of working within an office environment preferably with experience of working in student fees within a Higher Education institution.
- Good organisational skills and ability to supervise staff which will include organising prioritising and the ability to influence and provide guidance and support to staff.
- Ability to work with minimum supervision in an accurate and consistent fashion and to maintain high standards when working under pressure.
- Good numeracy skills and basic knowledge of financial accounting principles
- Good IT skills and ability to devise IT solutions for business processes.
You can view the full range of essential and desirable criteria in the full job description:
Click to view a copy of thefull job description(opens new browser tab).
For informal enquiries contact either: Geraldine Beattie () or Karen Todd ()
Registry Services is located within Old College in the University central area campus with excellent access to local bus routes and Edinburgh Waverley train station. We are currently engaged in hybrid working with teams having a balance of campus and remote working that meets the needs of the services.
The current working arrangement for this role includes a minimum of 3 full days in the office during the initial training period reducing to a minimum of 2 days in the office. This may be subject to change if service provision needs change to respond to student needs or other factors. Due to the nature of this role please note this role cannot be entirely fulfilled by remote working with extended periods of full time in person attendance required across the academic year.
Application Information
Please ensure you include the following documents in your application:
- CV
- Cover letter
As a valued member of our team you can expect:
- A competitive salary.
- An exciting positive creative challenging and rewarding place to work.
- To be part of a diverse and vibrant international community.
- Comprehensive Staff Benefits such as a generous holiday entitlement competitive pension schemes staff discounts and family-friendly initiatives. Check out the full list on ourstaff benefits page(opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits.
Championing equality diversity and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions actively promoting LGBT equality.
Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on ourright to work webpages(opens new browser tab).
The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note
The closing date for applications is 10 September 2025.
Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.
The interview date is TBC and the interviews will be held in person in Old College South Bridge.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
