Customer Support Analyst

Milton Keynes - UK

Yearly Salary: £ 27000 - 30000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

A fantastic opportunity to join a rapidly expanding software company providing market-leading solutions to the higher education sector worldwide. You will be the first point of contact for customers solving technical issues guiding them through upgrades and ensuring they receive a first-class service.

Location: Milton Keynes

Salary: 27000 - 30000 per annum benefits annual bonus

Requirements for Customer Support Analyst

Strong communication skills and a passion for helping customers
SQL and relational database experience (basic querying desirable)
Solid understanding of IT infrastructure basics
Familiarity with HTML/CSS and Microsoft Office
Excellent documentation and problem-solving skills
Highly organised with the ability to manage multiple cases at once
Proactive curious and eager to learn new technologies
Beneficial: Experience with Microsoft SQL Server and Azure

Responsibilities for Customer Support Analyst

Be the frontline for customer enquiries triage manage and resolve support cases within SLAs
Work across a broad application set in student housing residence life and commercial software products
Carry out customer upgrades for hosted and on-premise environments
Respond calmly and effectively to service outages restoring services quickly
Maintain accurate customer records and clear communication with stakeholders
Support the wider team through QA testing and contributing to internal improvement projects

What the role offers:

Excellent training development and career progression opportunities

Applications

If you would like to apply for this unique Customer Support opportunity please send your CV via the relevant links.

Were committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process please highlight this by separately emailing (if this email address has been removed by the job-board full contact details are readily available on our website).

Keywords: Customer Support Analyst / Technical Support Analyst / Customer Success Specialist / Application Support Analyst / Software Support Engineer / IT Support Engineer / Systems Support Analyst / SQL Support Analyst / SaaS Support Specialist / Helpdesk Analyst / SQL / HTML / CSS / Microsoft SQL Server / Azure / IT Infrastructure / Relational Databases / Computer Science / Information Technology / Software Engineering / Data Management / Network Administration

Location: Milton Keynes

Salary: 27000 - 30000 per annum benefits annual bonus

Requirements for Customer Support Analyst

Strong communication skills and a passion for helping customers
SQL and relational database experience (basic querying desirable)
Solid understanding of IT infrastructure basics
Familiarity with HTML/CSS and Microsoft Office
Excellent documentation and problem-solving skills
Highly organised with the ability to manage multiple cases at once
Proactive curious and eager to learn new technologies
Beneficial: Experience with Microsoft SQL Server and Azure

Responsibilities for Customer Support Analyst

Be the frontline for customer enquiries triage manage and resolve support cases within SLAs
Work across a broad application set in student housing residence life and commercial software products
Carry out customer upgrades for hosted and on-premise environments
Respond calmly and effectively to service outages restoring services quickly
Maintain accurate customer records and clear communication with stakeholders
Support the wider team through QA testing and contributing to internal improvement projects

What the role offers: