Workday Support Specialist
Workday Support Specialist
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Job Description
We are seeking a qualified Workday Support Specialist with at least 8 years of experience providing Tier 1Tier 3 support for Workday systems to work remotely from anywhere in Texas. This role will be a 3-6 month assignment supporting a city municipality in Texas . The ideal candidate will have a proven track record troubleshooting system issues managing ServiceNow ticket queues coordinating with technical teams and implementing long-term solutions that improve system performance and user experience.
Primary Focus: Help Desk Support Issue Resolution System Optimization
Key Responsibilities:
Provide Tier 1Tier 3 support for Workday-related tickets including login/access issues data discrepancies and workflow errors
Monitor and triage incoming tickets using the ServiceNow platform; ensure timely resolution and documentation
Escalate critical system issues and coordinate with Workday support or technical consultants as needed
Conduct root cause analysis for recurring issues and recommend long-term solutions
Maintain a knowledge base of common issues and resolutions to support Tier 1 staff
Track system performance and usage trends to identify inefficiencies
Generate reports on ticket volume resolution time and issue categories
Recommend and implement configuration changes or user training to reduce ticket volume
Preferred Qualifications:
Prior experience supporting Workday in a public sector or large enterprise environment
Familiarity with ServiceNow and ticketing workflows
Strong analytical and troubleshooting skills
Required Experience:
Unclear Seniority
Employment Type
Contract
