Techical Service Delivery Manager
Techical Service Delivery Manager
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Job Description
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
We are seeking a Technical Delivery Manager (TDM) to lead the end-to-end execution of high-impact cross-functional initiatives within the Platform Services organization. This is a senior individual contributor role for someone who thrives in complex technical environments and excels at translating strategic goals into coordinated on-time delivery.The Technical Delivery Manager will operate as the execution backbone for platform initiativesdriving alignment across engineering product security infrastructure and compliance stakeholders. You will be responsible for managing technical delivery plans and capability roadmaps surfacing risks early resolving cross-team blockers and ensuring accountability from idea through implementation.
This role requires a strong understanding of modern engineering practices including cloud-native architectures DevOps pipelines automation platforms and infrastructure delivery. The ideal candidate will not only manage timelines and milestones but also understand the technical context behind them facilitating informed decisions prioritization trade-offs and progress with urgency and clarity.
Youll work across multiple domains including compute platforms container orchestration API gateways CI/CD secrets management observability and compliance tooling. Your ability to connect technical dependencies manage ambiguity and drive clear communications will be critical to ensuring enterprise platform services are delivered predictably securely and at scale.
This is a high-trust high-autonomy role for a delivery leader who doesnt need positional authority to influence outcomes and who brings equal comfort working with engineers architects product managers and senior executives.
Program & Delivery Execution
Own delivery plans and quarterly roadmaps for platform initiativesdefining scope milestones dependencies and critical paths across multi-team efforts.
Facilitate execution for large cross-functional programs (e.g. cloud platform migrations automation rollouts observability frameworks policy-as-code enforcement).
Run planning standups backlog grooming and retrospectives with a delivery-first mindset.
Drive structured execution through frameworks like SAFe Scrum Kanban or hybrid delivery models.
Technical Context & Coordination
Partner with engineering and architecture teams to understand solution architectures surface technical dependencies and preempt integration risks.
Coordinate infrastructure provisioning cloud resource dependencies API interfaces or migration activities across teams.
Understand blockers at a systems level (e.g. IAM constraints security reviews cross-environment sequencing) and work them to resolution.
facilitating Program Increment (PI) Planning Scrum of Scrums and Inspect & Adapt workshops.
Driving continuous improvement across Agile teams and ARTs.
Stakeholder Alignment
Act as the delivery point-of-contact for executive stakeholders product managers engineering leads and governance teams.
Track progress with clear metrics (burn down velocity risk register % complete) and communicate status in an actionable executive-friendly format.
Manage stakeholder expectations with transparency and accountabilityno surprises.
Operational Readiness
Ensure that delivery includes operational artifacts (runbooks SLOs documentation compliance evidence).
Partner with SRE SecOps and GRC to validate operational requirements are met pre-deployment.
Coordinate release planning change windows and support readiness across environments.
Tracking and reporting Agile Release Train (ART)-level metrics such as feature progress team velocity predictability and risk burndown.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Performs problem tracking diagnosis and root-cause analysis replication troubleshooting and resolution for highly complex issues.
2. In this capacity oversees others who perform programming and debugging activities.
3. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
4. Provides technical consultation on extremely challenging or unusual situations.
5. May lead large complex projects related to improving processes or support capabilities.
6. May engage and mange external vendors.
7. Interprets internal/external business challenges and recommends best practices.
8. Uses sophisticated analytical thought to exercise judgment and identify innovative solutions.
9. Mentors less experienced teammates to build technical expertise.
10. May have people management responsibilities.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree and eight years of experience in development or production support or an equivalent combination of education and work experience.
2. Deep specialized and/or broad functional knowledge.
3. Sound understanding of business and organizational strategies and processes.
4. Ability to interpret internal and external business challenges and recommend best practices.
5. Ability to lead complex projects.
6. Sophisticated analytical skills and the ability to solve complex technical and business problems.
7. Ability to influence others at senior levels to adopt a new perspective.
Preferred Qualifications:
1. 7 years of experience in technical program or delivery management within enterprise IT platform engineering DevOps or infrastructure organizations.
2. Strong understanding of platform technologies such as:
- Cloud infrastructure: AWS Azure or GCP
- CI/CD pipelines: GitHub Actions Jenkins ArgoCD
- IaC & automation: Terraform Ansible ServiceNow workflows
- Container platforms: Kubernetes OpenShift
- Security & observability: Vault Prometheus OpenTelemetry Splunk
3. Proven ability to drive delivery across multiple concurrent efforts with complex interdependencies.
4. Exceptional skills in written communication stakeholder influence and risk management.
5. Hands-on experience with tools like Jira Rally Confluence for tracking and reporting.
6. Exposure tointernal developer portalsandplatform product management.
7. Background in software engineering platform operations or systems architecture.
8. Experience working with compliance-heavy environments (NIST SOX FFIEC ISO).
9. Familiarity with platform product management concepts and internal developer portals (e.g. Backstage).
10. SAFe Agile or PMP certification (or equivalent delivery methodology expertise).
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Frequently (25% - 50% of the time)
Lifting
Up to 25 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.
Availability
Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.
Travel
Up to 25%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision E-Verify
Required Experience:
Manager
Employment Type
Full-Time
