WSLH Service Desk Manager

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Job Category:

Employment Type:

Job Profile:

Job Duties:

The Service Desk & Workstation Support Supervisor is a working supervisor managing 3-4 IT Support Technicians responsible for all aspects of the day-to-day operations of the WSLH Help Desk and its systems. This includes standard workstation administration (inventory security patching standard applications) instrument workstation administration (backups working with vendors) user authorization/deactivation and access control mobile device/media administration (inventory security endpoint management) and managing the first and second tiers of the WSLH service addition this position assists with ensuring and maintaining HIPAA compliance and other accreditation such as CAP.

The Service Desk & Workstation Support Supervisor is an integral part of the Office of Information Systems (OIS) team managing the first point of contact for customer concerns and ensuring accurate on-time resolutions of requests. This position provides advice on access and equipment needs for new staff members throughout the addition this individual provides exceptional customer service including training new and existing division staff on core technologies supported by OIS.

Key Job Responsibilities:

• Evaluates existing strategy and makes recommendations to information technology leadership for program enhancement - 15%

• Serves as the subject matter expert to unit leadership regarding information technology operations and functions - 15%

• Completes procurements installations configurations repairs automations and modifications of complex technology hardware software and associated components independently - 15%

• Developsplans and directs staff implementation of information technology - 20%

• Creates andmonitorsthebudget and approvesexpenditures - 5%

• Identifies proposes and implements new or revised information technology operational policies and procedures - 15%

• Serves as a main point of contact for individuals and groups providing advanced-level information about technology addressing the needs of the organization - 5%

• Exercises supervisory authority including hiring transferring suspending promoting managing conduct and performance discharging assigning rewarding disciplining and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees - 10%

Department:

Wisconsin State Laboratory of Hygiene - Office of Information Systems

Compensation:

Minimum Salary is $91500/year. Actual salary to be determined upon hire.

Employees in this position can expect to receive benefits such as generous vacation holidays and paid time off; competitive insurances and saving accounts; retirement benefits.

Qualifications:

2 years of experience minimum 5 years preferred.
Knowledge of PC build deployment and maintenance is required.
Experience with service desk software packages is preferred.
Experience with laboratory information systems and related applications is preferred.

Education:

Preferred Bachelors Degree.

How to Apply:

To begin the application process please click on the Apply Now button. You will be asked to upload a current resume/CV and cover letter briefly describing your qualifications relevant to the position.

WSLH does not sponsor work visas at the time of hire or anytime during employment for this position. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9.

The selected applicant will be required to pass a criminal background check prior to an offer of employment.

Contact Information:

Please reach out to Kelsey Bailey with any questions.

Institutional Statement on Diversity:

Diversity is a source of strength creativity and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity culture background experience status abilities and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching research outreach and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students faculty and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus please visit:Diversity and Inclusion

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to including but not limited to race color religion sex sexual orientation national origin age pregnancy disability or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings click here.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g. application interview pre-employment testing etc.) please contact the Divisional Disability Representative (DDR)in the division you are applying make your request as soon as possible to help the university respond most effectively to you.