NCDIT - Service Support Analyst- Senior
NCDIT - Service Support Analyst- Senior
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Job Description
Position: Senior Service Support Analyst
Location: Raleigh NC (27609)
Client: State of North Carolina
Duration: 12 Months
Job Description:
We are seeking a Senior Service Support Analyst to enhance our service desk operations. This role is pivotal in maintaining service level agreements (SLAs) and providing excellent support for incidents and requests through various channels. The ideal candidate will possess strong technical skills and a customer-oriented mindset to assist a diverse user base effectively.
Key Responsibilities:
- Provide advanced technical support for hardware software and network issues.
- Utilize ITIL methodology for documenting and managing service requests and incidents.
- Collaborate in a 24/7 service desk environment ensuring high customer satisfaction.
- Troubleshoot and resolve complex problems with Microsoft products and network connectivity.
- Build proactive relationships with users while educating them on technology solutions.
Key Technical Skills:
- Advanced troubleshooting in MS Windows 7 & 10 MS Office Suite and network connectivity.
- Experience in a service desk or contact center environment.
- Familiarity with ServiceNow and ITIL best practices.
- Proficient in handling identity management systems (NCID administration preferred).
- Ability to communicate technical concepts to non-technical users clearly.
To Apply:
Please send your resume to with the subject line Resume Submission for immediate attention.
Employment Type
Full-time
