Customer Relations Coordinator II
Customer Relations Coordinator II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position Title:
Customer Relations Coordinator IIJob Group:
Professional & ScientificRequired Minimum Qualifications:
High School diploma or equivalent and 2 years of related experiencePreferred Qualifications:
Customer service experience which includes direct customer interaction by phone email and face-to-faceExperience which demonstrates computer skills which includes but is not limited to Word Excel Power Point Adobe Acrobat etc
General Office experience with an emphasis in dealing with a variety of people with broad and changing needs
Experience collaborating with team members
Job Description:
The Department of Public Safety at Iowa State University is seeking to hire a Customer Relations Coordinator II position. This position will be responsible for providing assistance to customers at the front counter over the phone and email.
Duties may include:
- Determine the permit type to be purchased by vendors staff faculty students and visitors.
- Process citation payments.
- Answer phone calls answer questions and direct calls.
- Help with customer questions regarding accounts vehicle changes parking issues permits citations and special event parking.
- Assist with online forms and data entry.
The duties of this position will require the ability to work with various groups of people including angry and disgruntled customers good communication skills both written and verbal and the ability to problem solve and multi-task.
Example of Duties
Provides product information recommendations and suggestions to meet customer needs.
Explains policies procedures and offerings to customers.
Fulfills customer requests invoices billing orders etc.
Resolves customer issues.
Coordinates special projects.
Maintains and builds customer relationships.
Assists with marketing promotions and sales.
Level Guidelines
Career-level position demonstrating proficiency and knowledge of related competencies
Works under direct to general supervision and may receive guidance on more complex assignments
Follows established procedures for work assignments and completes assignments which are semi-routine and may be atypical in nature
Applies thorough knowledge to respond to inquiries and requests
Able to resolve most problems and issues and respond to requests without escalation
Provides guidance to students
May provide supervision to one to two other staff or lead a small work team
Appointment Type:
RegularNumber of Months Employed Per Year:
12 Month Work PeriodTime Type:
Full timePay Grade:
PS803Application Instructions:
To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process please email or call or Toll Free: 1-.
Why Choose ISU
Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation holiday and sick time and leave plans
Onsite childcare (Ames Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program
Original Posting Date:
August 25 2025Posting Close Date:
September 1 2025Job Requisition Number:
R17663Required Experience:
IC
Employment Type
Full-Time
