Production Support Lead
Production Support Lead
Posted on :
27-08-2025
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1 Vacancy
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Job Description
Infosys Production Support lead / Technology Lead
We are seeking a technically skilled and detail-oriented Production Support lead to join our custom POS operations team for Rent-A-Center. This leadership role is critical in ensuring the stability reliability and performance of RACPAD POS. The ideal candidate will bring strong experience in Typescript and be well-versed in database concepts particularly with PostgreSQL. Familiarity with ITSM framework is essential for success in this role.
Qualifications Basic
Mandatory Skillsets:
Good to have
Other Relevant Experience
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
We are seeking a technically skilled and detail-oriented Production Support lead to join our custom POS operations team for Rent-A-Center. This leadership role is critical in ensuring the stability reliability and performance of RACPAD POS. The ideal candidate will bring strong experience in Typescript and be well-versed in database concepts particularly with PostgreSQL. Familiarity with ITSM framework is essential for success in this role.
Qualifications Basic
- Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 10 years of experience in Information Technology and a minimum of 5 yrs. experience in Production support and would be capable of solving problems and programing.
Mandatory Skillsets:
- Work experience in Typescript Nodejs and ReactJS.
- Experience with relational and no-relational database structures PostgreSQL (primary) and Oracle PL/SQL (secondary).
- Experience with ServiceNow for incident change and problem management.
- Experience with version control tools like Gitlab.
- Proficient in Spanish and English communication.
- Guide the team in troubleshooting debugging and resolving technical issues
Good to have
- Experience with Amazon web services - S3 SNS SQS Lambda etc.
- Experience using monitoring tools like BigPanda Logzio or Grafana.
- Understanding of Continuous Integration and DevOps
Other Relevant Experience
- Experience and desire to work in a Global delivery environment
- Ability to work in a diverse/ multiple stakeholder environment
- Experience in Retail Domain
- Coordinate daily support operations and ensure adherence to SLAs.
- Participation in on-call rotations and support during off-hours may be required
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Employment Type
Full Time
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