Sr. Business Process Consultant – ServiceNow SPM / Enterprise Architecture (Federal)

As a Sr. Business Process Consultant (SPM/Enterprise Architecture) you will be the functional and process expert on customer engagementshelping customers translate business requirements into configuration requirements using ServiceNows Strategic Portfolio Management (SPM) and Enterprise Architecture (EA) solutions. Your goal: enable customers to accelerate outcomes align IT with business strategy and drive measurable value.

In this role you will:

• Serve as the process expert for Enterprise Architecture workflows leveraging ServiceNow EA products with a focus on configuration over customization.
• Drive EA and CSDM process definition re-engineering improvement and gap analysis during workshops with key stakeholders.
• Lead customer design workshops centered on ServiceNow EA functionality.
• Guide customer process owners and SMEs in gathering requirements using ServiceNow standard methods and collateral.
• Support documentation such as business requirement workbooks for functional solution design.
• Translate business needs into user stories acceptance criteria and testing strategies while supporting customer review and approval.
• Advocate for the customers needs throughout the engagement.
• Partner with technical resources to support solution testing unit testing and user acceptance testing.
• Act as a lead member of project teams ensuring delivery of successful and substantive customer outcomes.
• Prepare polished process-focused customer-facing deliverables.
• Manage multiple complex initiatives simultaneously.
• Promote continuous improvement in delivery and engagement practices.
• Support pre-sales activities as needed.
• Mentor and train peers within ServiceNow delivery and the partner ecosystem.
• Travel up to 50% annually based on customer and internal needs.

Qualifications :

To be successful in this role you will bring:

• Experience leveraging or critically assessing how AI can be integrated into workflows problem-solving or decision-making (e.g. AI-powered tools workflow automation data-driven insights).
• Active U.S. TS/SCI clearance
• 5 years of consulting experience with complex global organizations.
• 7 years of Enterprise Architecture experience as an implementer or in a program support role.
• Hands-on experience implementing enterprise architecture tools or platforms.
• Familiarity with Enterprise Architecture frameworks (e.g. TOGAF IT4IT) and modeling methods (e.g. ArchiMate BPMN).
• Understanding of how EA enables alignment of IT to business strategy.
• Proven ability to lead customer-facing projects and manage complex technical solutions.
• Strong knowledge of CSDM ITOM and ITAM (preferred).
• Familiarity with ServiceNows SPM products (preferred).
• Experience with cloud computing digital transformation and modern IT architectures (preferred).
• Knowledge of the software development lifecycle (SDLC) and IT operations (a plus).
• Demonstrated ability to influence and consult with stakeholders providing thought leadership and balanced options with pros/cons.
• Experience leading workshops converting business requirements into configuration requirements and writing Agile user stories.
• Excellent communication and facilitation skills with proficiency in Visio Word and PowerPoint.
• Strong interpersonal skills cultural awareness and a customer-centric mindset.
• Proven team player and collaborator.

Preferred Certifications

• ServiceNow Administrator
• TOGAF (or equivalent Enterprise Architecture certification)
• ITIL v4 (a plus)

FD21

For positions in this location we offer a base pay of $135300 - $236800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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