Automotive Mobile Service Coordinator
Automotive Mobile Service Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
At Huntersville Ford were committed to delivering an exceptional service experience to our customers wherever they are. Our growing Mobile Service team brings the dealership to the customer offering convenience quality and trusted expertise. Were looking for an organized and customer-focused Mobile Service Coordinator to help schedule support and manage our mobile service operations.
TheAutomotive Mobile Service Coordinator plays a key role in supporting our customers and technicians by coordinating mobile service appointments ensuring accurate scheduling and providing excellent communication throughout the service process. This position is ideal for someone who thrives in a fast-paced environment values customer satisfaction and enjoys problem-solving.
What we offer:
- Free Health Insurance Option Available
- HSA company match contribution
- Dental and Vision Insurance available
- Short and Long Term Disability Insurance Options
- 401k options available
- Paid Vacations and Holiday Pay
- Employee appreciation celebrations
- Career advancement opportunities promote from within
- Discounts onproducts and services
- Family owned and operated
- Long term job security
Responsibilities
- Schedule and confirm mobile service appointments for customers.
- Coordinate daily service routes and dispatch mobile technicians efficiently.
- Communicate clearly with customers regarding appointment details service updates and follow-up needs.
- Maintain accurate records of customer interactions appointments and completed services.
- Work closely with service advisors and technicians to ensure a seamless customer experience.
- Handle inbound and outbound calls texts and emails in a professional and timely manner.
- Monitor technician progress throughout the day to ensure on-time arrivals and service completion.
- Support dealership service goals by promoting additional services and maintenance when appropriate.
Qualifications
- Previous experience in automotive service dispatching customer service or scheduling preferred.
- Strong organizational and multitasking skills.
- Excellent communication skills (phone text and email).
- Comfortable with technology scheduling software and dealership systems.
- Positive professional and customer-first attitude.
- Ability to work well independently and as part of a team.
- Punctual reliable and eager to improve
- Clean driving record and valid drivers license
The Krause Auto Group has been in business for over 30 years and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow promote from within and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 16 brands (BMW Mercedes Ford Lincoln Volvo Kia Nissan Honda Hyundai Genesis Lamborghini Aston Martin Rolls RoyceKoenigsegg Mclaren and Lotus) across 5 states (Georgia South Carolina North Carolina and Florida)
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
