UX Researcher NN
UX Researcher NN
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€ 4827 - 6895
1 Vacancy
Job Description
You understand exactly how our customers (advisors employers and participants) behave what they need and what motivates thembecause you conduct extensive analyses and observations. This helps us create the most optimal customer journeys ensuring our customers feel truly supported.
What you are going to do
You put the customer experience at the center to get to the heart of their needs. You conduct both qualitative and quantitative research such as interviews usability tests surveys and data analysis. You critically assess which research approach best fits the question at hand. Sometimes the question comes to you and other times you identify it yourself. You help organize design sprints and advise on implementing research insights into UX design.
Youll be part of theData & Intelligence teamwithinMarketingfor theLife & Pensions business unit. This team includes a manager and six specialists in data analysis market research PowerBI reporting CRM and AI. Youll work closely with the Lead User Experience Design and three UX Designers to center customer needs and create valuable solutions. Youll also collaborate with colleagues in marketing communications and propositions to ensure smooth customer journeys. Thanks to your work colleagues gain insight into the success potential of their (partial) solutionsare they truly user-friendly and accessible Together with the Pension Marketing team youll turn insights into opportunities for the organization genuinely helping your colleagues move forward.
- Initiate customer and user research to uncover and prioritize underlying opportunities or issues. You also support colleagues in conducting customer research (with guidance)
- Create research proposals and test plans and know how to engage others in them
- Link research to daily practice and collaborate with the business
- Independently conduct both qualitative and quantitative research (e.g. interviews usability tests surveys and data analysis)
- Create personas and scenarios based on research data for different user types and interactions with our products and services
- Compile complete reports with clear recommendations and present insights clearly to colleagues
- Gather relevant signals from customer feedback and actively share them with the team
- Act as a research ambassadorsharing your knowledge internally and externally to inspire others
What we offer you
NN invests in an inclusive inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way we offer our employees the opportunity to get the best out of themselves. We offer you:
- Salary between 4827 and 6895 depending on your knowledge and experience
- 13th month and holiday allowance are paid with your monthly salary
- 27 vacation days for a 5-day working week and one Diversity Day
- A modern pension administered by BeFrank
- Plenty of training and learning opportunities
- NS Business Card 2nd class which gives you unlimited travel also privately. Do you prefer to travel with your own transport Then you can declare the kilometers travelled
- Allowances for setting up your home office and for internet use
Who you are
With your entrepreneurial and innovative mindset and energy you get things done. You also have:
- At least 8 years of experience in customer and/or user research (preferably in a commercial setting)
- A research background such as a completed university degree (e.g. in Statistics Psychology or Human-Computer Interaction)
- Strong collaboration skills to turn research insights into opportunities with your team and stakeholders
- Experience in creating (online) questionnaires and interview guides and you excel at conducting interviews
- Experience organizing and facilitating design sprints
- Empathy that allows you to focus on what the customer experiences feels and needs
- Experience with (statistical) analysis using tools like Python R or SPSS
- Experience with PowerBI dashboards and UX design tools is a plus
- Knowledge of the pension and life insurance market and experience or affinity with B2B or B2B2C and business research is a plus
- You communicate effortlessly in Dutch both spoken and written at a C2 level
Who you will work with
Youll work closely with the UX Lead in your domain to make customer-centric work the norm. Through collaboration with business units and the Research Guild this is the perfect environment to challenge yourself take initiative grow continuously and achieve the best results.
Youll collaborate with all UX designers and your fellow researchers will gladly support specific research questions. Together we elevate customer experiences with customer needs at the core. At NN we fully immerse ourselves in the customers world making our services personal and relevant through a seamless digital approach. Youll also be part of the NN Research Guild where all customer researchers across the company share knowledge and continue learning and developing together. We regularly meet for knowledge and inspiration sessions.
Any questions
If you have any questions about the job you can reach out via email to Hilde Diemel Talent Acquisition Specialist via .
Employment Type
Full-Time
